Adding user extensions in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app and Admin Portal
================================================================================================================================

Admins can add user extensions in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> desktop and web app or the [<var class="keyword">
<div style="display: inline;">
Admin Portal
</div></var>](https://service.ringcentral.com "").

When adding users, you'll need to select a user type. The types available to you will depend on your <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> plan. You can sign in to your [Billing Portal](https://support.ringcentral.com/article-v2/Frequently-Asked-Questions-Billing.html?brand=RC_US&product=RingEX&language=en_US "") to check your plan level:

* **<var class="keyword">
  <div style="display: inline;">
  RingEX
  </div></var>** : Users with a <var class="keyword">
  <div style="display: inline;">
  RingEX
  </div></var> license have full access to message, video, and phone capabilities.
* [**Video Pro**](https://support.ringcentral.com/article-v2/Intro-to-RingCentral-Video-Pro-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US ""): Video Pro users are free and don't have a license. They can access messages and limited video capabilities, but can't place or receive direct calls.
* [**Video Pro+**](https://support.ringcentral.com/article-v2/Intro-to-RingCentral-Video-Pro-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US ""): Video Pro+ users have a meeting license. They have access to message and video capabilities, but can't place or receive direct calls.
* **Mobile** : Mobile users are free and don't have a license. They have access to message and video capabilities, but can't place or receive direct calls.

Free users can only receive calls through the company's [Auto-receptionist](https://support.ringcentral.com/article-v2/Configuring-company-call-handling.html?brand=RingCentral&product=RingEX&language=en_US "") and place calls using [RingOut](https://support.ringcentral.com/article-v2/Intro-to-RingOut.html?brand=RingCentral&product=RingEX&language=en_US ""). If they make or receive more than 10 calls in a billing cycle, the account will be charged the cost of an additional user that month.

Tip  
If you're an admin with purchasing permissions, you can add new user licenses and buy deskphones and phone numbers. If you don't have these permissions, you'll need to contact your company billing admin. You can still assign users to your organization's existing inventory of licenses, phone numbers, and deskphones.

Where would you like to add user extensions?