Call queue setting | Behavior |
Longest idle | Available queue member’s phones will ring one at a time based on who has been idle the longest. Calls not answered will be routed to the next longest idle user. |
Simultaneous | Available queue members’ phones will all ring at the same time. The first one to answer gets the call. If a member becomes available while a call is ringing to the group, their phone will start to ring with the other members. If a member rejects an incoming call, they will be marked unavailable for 5 seconds. |
Fixed Order | Available queue members will receive the call in the specified order. Calls not answered will be routed to the next user on the list. |
After call wrap-up time | The amount of time a call queue member will be unavailable to receive another call after the current one has ended. |
Allow members to change their queue status | Turn on or off the option for queue members to change their status to unavailable. |