Transferring calls using the Heads-up display in the RingCentral Phone app
Transferring calls using the Heads-up display in the RingCentral Phone app
Warning
The RingCentral Phone app is being retired
As the app is phased out, reminder notifications will appear, and eventually you won't be able to log in. To continue calling and faxing, download the RingCentral desktop app or use the web app. Your admins will receive further instructions before the final cutoff date. For more details, visit RingCentral Phone app End-of-Life.
This article explains how to transfer a call using the Heads-up display in the RingCentral Phone app.
The >Heads-up display feature in the RingCentral Phone lets you manage incoming calls. You can also transfer calls using the HUD feature.
- Click theHUDicon if your HUD list is docked during an active call. If the HUD list appears on a separate window or is undocked, proceed to the next step.
- Hover over the name of the user to whom you want to transfer your active call, then clickTransfer.
- You have the following options when clickingTransfer:
- Warm Transfer: SelectingWarm Transferlets you talk to the party to whom you want to transfer the call before you complete the transfer. When you’re ready to transfer the call, clickCompleteTransfer. In a warm transfer, you’ll see the caller ID of the original caller.
- Blind Transfer: SelectingBlind Transferimmediately transfers your active call to the selected extension. You won’t be able to talk to the call recipient.
- To Voicemail: SelectingTo Voicemailimmediately transfers your active call to the voicemail box of the selected extension.
