Users who make calls using Shared Lines from their personal phones will be able to present an extension number to the called party for easier identification. Additionally, users can select one of the direct lines in a Shared Line Group and assign it as the entire group’s Caller ID.
Copy Call Queue Settings
Users will be able to copy settings from an existing call queue when creating a new call queue, making setup easier and faster.
Call Queue Manager Selection from User List (Beta)
This new process allows admins to assign multiple users to serve as managers of a call queue. Call queue managers can also be assigned different permission levels (full access and members only) and login to manage queues using their own credentials.
admin portal/my extension
Release Date: November 2019
New presence templates within the admin portal will allow admins to use template functionality to manage their user’s presence.
Profile phone number display
Select what number users will see displayed on their profile, whether it’s a main number with extension or direct number.
Site number as caller ID
Customers who have distributed locations will be able to set local site number as the outbound caller ID and apply it to multiple users using Templates.
Consistent number type
Number type as shown in the online Admin Portal will be redefined to be consistent with different endpoints.
Prevent onboarding notifications
Onboard new users without them receiving notifications, if you wish to roll out in phases, or to provide your own onboarding communications.
Updated navigation in Admin Portal
More streamlined navigation and improved table usability.