Calls table | RingEX

Last updated on September 01, 2021

After you have set filters, the Calls table populates with rows for each call that meets the filter criteria.

The rows show data for:

Start Time: Time the call began
From: Call initiator
To: Call recipient
Direction: Inbound, outbound, or company-internal
Length: Duration of call
Call Score: Overall quality score
Call Result: Nature of the connection, such as live, connected, missed, or voicemail

Call card

A call card with detailed information for both parties is generated after each call concludes, with the exception of currently connected (Live) calls. A down arrow at the far left of an entry indicates it has a call card. Click the down arrow to see the full card.

Click the down arrow for more information.

The call card record shows each party’s upstream and downstream data quality and other metadata. On the far left are participant and call quality indicators. Click Show Call Map to display account name and phone number with connection details. Click Hide Call Map to hide the account name and phone number with connection details. Clicking Copy to clipboard on the far right copies card data to the clipboard.

The card also shows:

Packet loss: Occurs when one or more packets of data traveling across a network fail to reach their destination.
Jitter: Variation in the arrival rate of packets at a destination endpoint or cloud media processor.
Latency: Time it takes for a packet to get from one endpoint to another on the network.
Jitter Buffer Discard Rate (JDR): Percent of delayed packages that were discarded because of long delay time.
Client IP: Public IP address associated with the user’s endpoint
Client IP Location: Location that the Client IP maps to via Maxmind.
Client ISP: ISP used for a call leg.
Endpoint: RingCentral client type. Inapplicable endpoint data shows as a dash. Unavailable endpoint data shows as N/A.
Codec: Coder/Decoder Module (as applied to audio data) involved in the call.
Device: Endpoint device model, such as hard phone.