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Home > Upgrading your RingCentral experience

Upgrading RingCentral Meetings to RingCentral Video

Last updated on September 26, 2022

Admin tasks

User tasks

If you currently use RingCentral Meetings, we’ll be upgrading your account to RingCentral Video.

Admin tasks

Complete the required steps so that users don’t lose their scheduled video meetings in the transition.

Before transferring to RingCentral Video

Download cloud meeting recordings

The RingCentral app is replacing the standalone RingCentral Meetings app. To make sure your users save any recorded meetings they’d like to keep, instruct them to log in to their RingCentral online account to download the desired recordings.

Note: Once the transition to RingCentral Video is complete, you will not be able to access your previous cloud meeting recordings.

Moving your users’ previously scheduled meetings to RingCentral Video

Downloading and running the Calendar Migration Tool

The Calendar Migration Tool lets admins bulk-update scheduled RingCentral Meetings to RingCentral Video invitations for all users.

Direct download links for the Calendar Migration Tool:

More information about the Calendar Migration Tool:

Note:

If the URL for a meeting has been changed, the calendar migration tool may not update the meeting invitation.
For meeting invitations reported in the audit log as “failed to update,” inform the meeting owner to manually update the invitation to RingCentral Video.
After your entire account has been upgraded to RingCentral Video, the admin should run the RingCentral calendar migration tool again to catch any outstanding meetings that still have RingCentral Meetings dial-in information.

Switching your video service in the RingCentral app

To complete your migration from RingCentral Meetings to RingCentral Video, make sure you are using RingCentral Video as your video service in the RingCentral app.

Resolving known issue in Google Chrome

There is a current issue regarding clicking Launch meeting from a Chrome browser when you’ve previously check the Don’t ask me again promt. You can resolve this issue by clearing cookies and relaunching the meeting.

Getting started with RingCentral Video

Read these articles to get the most out of RingCentral Video.

User tasks

Before transferring to RingCentral Video

Download cloud meeting recordings

The RingCentral app is replacing the standalone RingCentral Meetings app. To make sure you save any recorded meetings that you’d like to keep, log in to your RingCentral online account and download the desired recordings.

After you upgrade to RingCentral Video

Move your scheduled recurring meetings to RingCentral Video

To make sure you don’t lose important meetings, you’ll need to update them to include the new RingCentral Video dial-in phone numbers and meeting IDs.

Switch your video service in the RingCentral app

You’ll need to switch your video service from RingCentral Meetings to RingCentral Video in the RingCentral app.

Resolving known issue in Google Chrome

There is a current issue regarding clicking Launch meeting from a Chrome browser when you’ve previously check the Don’t ask me again promt. You can resolve this issue by clearing cookies and relaunching the meeting.