Home > Upgrading your RingCentral experience

Upgrading RingCentral Meetings to RingCentral Video

Last updated on March 08, 2022

Admin tasks

User tasks

If your account is currently using RingCentral Meetings, we will be upgrading your account to RingCentral Video.

Admin tasks

Complete the required steps so that users don’t lose scheduled video meetings in this transition.

Before transferring to RingCentral Video

Download cloud meeting recordings

The RingCentral app is replacing the standalone RingCentral Meetings app. To ensure your users save their previously recorded meetings they’d like to keep, instruct them to log into the RingCentral online account and downloading the desired recordings.

Note: Once the transition to RingCentral Video is complete, you will not be able to access your cloud meeting recordings.

Moving your users’ previously scheduled meetings to RingCentral Video

Downloading and running the Calendar Migration Tool

The Calendar Migration tool lets an administrator update scheduled RingCentral Meetings to RingCentral Video invitations in bulk for all users.

Access the Calendar Migration Tool:

More information about the Calendar Migration Tool:

Important notes:

If the meeting URL text has been changed, the Calendar Migration Tool may not update the meeting invitation.
For meeting invitations reported as “failed to update” in the audit log, please inform the meeting owner to manually update the invitation to RingCentral Video. To learn more, visit Rescheduling a RingCentral Meetings invite to a RingCentral Video invite.
After your entire account is upgraded to RingCentral Video, the administrator should rerun the RingCentral Calendar Migration Tool to catch any outstanding meetings with RingCentral Meetings dial-in information.

Switching your video service in the RingCentral app

To complete your migration from RingCentral Meetings to RingCentral Video, make sure you are using RingCentral Video as your video service in the RingCentral app.

Resolving known issue in Google Chrome

There is a current issue regarding clicking Launch meeting from a Chrome browser when you’ve previously check the Don’t ask me again promt. You can resolve this issue by clearing cookies and relaunching the meeting.

Getting started with RingCentral Video

Visit these resources to get the most out of RingCentral Video:

User tasks

Before transferring to RingCentral Video

Download cloud meeting recordings

The RingCentral app is replacing the standalone RingCentral Meetings app. To ensure you save your previously recorded meetings you’d like to keep, log in to your RingCentral online account and downloading the desired recordings.

After you upgrade to RingCentral Video

Move your scheduled recurring meetings to RingCentral Video

To ensure you don’t lose important meetings, you will need to update any recurring meetings with the new RingCentral Video dial-in phone numbers and meeting IDs. Learn more.

Switch your video service in the RingCentral app

You will need to switch your video service from RingCentral Meetings to RingCentral Video in the RingCentral app. Learn more.

Resolving known issue in Google Chrome

There is a current issue regarding clicking Launch meeting from a Chrome browser when you’ve previously check the Don’t ask me again promt. You can resolve this issue by clearing cookies and relaunching the meeting.