If your account is currently using RingCentral Meetings, we will be upgrading your account to RingCentral Video.
Admin tasks
Complete the required steps so that users don’t lose scheduled video meetings in this transition.
Before transferring to RingCentral Video
Download cloud meeting recordings
The RingCentral app is replacing the standalone RingCentral Meetings app. To ensure your users save their previously recorded meetings they’d like to keep, instruct them to log into the RingCentral online account and downloading the desired recordings.
Note: Once the transition to RingCentral Video is complete, you will not be able to access your cloud meeting recordings.
Moving your users’ previously scheduled meetings to RingCentral Video
Downloading and running the Calendar Migration Tool
The Calendar Migration tool lets an administrator update scheduled RingCentral Meetings to RingCentral Video invitations in bulk for all users.
After your entire account is upgraded to RingCentral Video, the administrator should rerun the RingCentral Calendar Migration Tool to catch any outstanding meetings with RingCentral Meetings dial-in information.
Switching your video service in the RingCentral app
There is a current issue regarding clicking Launch meeting from a Chrome browser when you’ve previously check the Don’t ask me again promt. You can resolve this issue by clearing cookies and relaunching the meeting.
Getting started with RingCentral Video
Visit these resources to get the most out of RingCentral Video:
Move your scheduled recurring meetings to RingCentral Video
To ensure you don’t lose important meetings, you will need to update any recurring meetings with the new RingCentral Video dial-in phone numbers and meeting IDs. Learn more.
Switch your video service in the RingCentral app
You will need to switch your video service from RingCentral Meetings to RingCentral Video in the RingCentral app. Learn more.
Resolving known issue in Google Chrome
There is a current issue regarding clicking Launch meeting from a Chrome browser when you’ve previously check the Don’t ask me again promt. You can resolve this issue by clearing cookies and relaunching the meeting.
Getting started with RingCentral Video
Visit these resources to get the most out of RingCentral Video: