Desktop & web

System requirements for RingCentral Video’s virtual background and presentation modes

Last updated on September 21, 2022

Table of contents

RingCentral Video’s virtual background and presentation modes are resource-intensive features. To make the most of these features, make sure your system meets RingCentral’s minimum requirements.
OS
Windows 10 v1809 or later
macOS 10.15 Catalina or later
Processor At least 4 cores
Clock speed At least 2.3 GHz per core
RAM 8 GB or more
GPU type Mid-range, dedicated

Enabling Background & effects and Presentation mode

  1. On the RingCentral app, click the Settings icon in the left navigation bar.
  2. Select Video from the left panel.
  3. Click Edit at the far right of Video meeting settings to open the Settings window.
  4. Select Background & effects/Presentation mode.

How to run a performance test

RingCentral Video runs a performance test the first time you turn on Background & effects or Presentation mode in the RingCentral desktop or web app.
 
The performance test measures the CPU load and average number of video frames that your computer processes when you turn on Background & effects or Presentation mode. If the average number of frames per second during the test is less than 10, or if the CPU load is too high, the test will fail and you’ll be asked to try again.
 
There are three possible results in the performance test:
  • Passed: Your computer meets the requirements and all Background & effects features will be available.
Passed test
  • Partial: Your computer may not have enough processing power to support some features.
Partial test
  • Failed: Your computer doesn’t have the necessary processing power to support Background & effects or Presentation mode.
Failed test
If your computer meets the system requirements, but the performance test fails, try the following steps:
  1. Disable HD video output.
  2. Close all browser tabs and unnecessary applications, then try the performance test again. Go to More > Settings > Background & effects and retry the test.
Note: Taking the test multiple times in rapid succession can falsely generate a passing result. If this happens, your RingCentral app’s performance may be compromised when you use these features.

How to verify your graphics processing unit (GPU) type

The graphics processing unit (GPU), also known as a video card or graphics card, is a specialized electronic circuit that lets your computer create images, videos, and animations.
 
There are two types of GPU: dedicated graphics cards and discrete/integrated graphics cards. RingCentral recommends that you have a discrete/integrated GPU to run the Background & effects and Presentation mode features.

Note: Make sure your GPU isn’t blacklisted on Chronium’s Software rendering list. If your GPU is blacklisted, you won’t be able to run Background & effects and Presentation mode.

How to verify your GPU type (Mac)

  1. Click the Apple menu at the top left of the top menu bar.
  2. Click About This Mac
  3. In the Overview tab, the Graphics entry shows the name of your computer’s GPU.
Verifying GPU type for Mac

How to verify your GPU type (Windows)

  1. Hit Windows + X on your keyboard, then click Device Manager.
    OR
    Click Device Manager, then click Device Manager.
Click Device Manager
  1. Click the arrow next to Display adapters.
Verifying GPU type for Windows
  • On Intel-based Windows computers, if you see only one device listed under Display adapters, your computer uses an integrated graphics card. If you see more than one device, your computer has a discrete graphics card.
  • On AMD-based Windows computers, if you see only one adapter listed, it can be more difficult to determine whether it is a discrete or integrated graphics card. To learn more, go to the AMD website or search online for your GPU model.
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