Desktop & web

Requesting and approving remote desktop control 

Last updated on March 25, 2022

Table of contents

RingCentral Video provides remote desktop control sessions during a meeting. Participants can request the presenter to gain control of their screen during a screen share. When approved, the requester can use the mouse, touchpad, and keyboard on the presenter’s desktop.

Limitations

  • The remote desktop control feature is available when the presenter uses only the RingCentral app desktop. The controller uses either the RingCentral app desktop or web.
  • The remote desktop control feature is available only while full-screen sharing (not app sharing). Only one controller is allowed per remote desktop control session.

Requesting remote desktop control during screen share

Participants during a meeting can make a request to the host or the presenter of the screen share to gain access to their screen.
  1. Click the View options dropdown menu during a meeting screen share and select Ask for remote control.
Ask for remote control
  1. Click Ask for control to confirm.
Confirm ask for remote control
A notification at the top of the screen will appear when the presenter has you given access to the screen share.
Notification at the top of the screen appears when there is screenshare access

Approving support remote desktop control during screen share

The presenter of the meeting during a screen share can allow or disallow participants to gain control on the share screen. The presenter can also deny or approve of any remote control requests.

Presenters can select Don’t allow requests under Remote control during a screen share.
Don’t allow requests under Remote control
When the presenter is granting a viewer remote control, a popup window appears on the viewer’s screen. The viewer can click on Open System Preferences to allow remote control. 
Open system preferences
A notification at the top of the screen will appear when you access the requestor to control the screen.
Notification at the top of the screen appears when there is screenshare access

Approving support remote desktop control request 

A Request control popup window will appear when someone in the meeting requests to control your desktop. You can have the option to deny or approve the request.

Approving request to control your desktop

A Request to control your desktop popup window will appear in the middle of the screen. Click Approve on the window to give access to the requestor.
Approve application control request
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