Desktop & web

Requesting and approving remote desktop control 

Last updated on March 25, 2022

Table of contents

RingCentral Video provides remote desktop control during screen sharing in a meeting. Any participant in the meeting can ask the presenter to give them control of their screen during a screen share. When the request is approved, the user can use the mouse, touchpad, and keyboard on the presenter’s desktop. Learn more about how this feature can be enabled or disabled from the Admin Portal.  

Limitations

  • The remote desktop control feature is available to users using the RingCentral app for desktop. The user who requests control can either use the RingCentral app for desktop or web.
  • The remote desktop control feature is available only while full-screen sharing, not while the app is minimized during screen sharing. Only one user is allowed per remote desktop control session.

Requesting remote desktop control during a screen share

Meeting participants can request to remotely control the screen of the host or screen-sharer.
  1. Click the View options dropdown while a screen is being shared, then select Ask for remote control.
Ask for remote control
  1. Click Ask for control to confirm.
Confirm ask for remote control
A notification at the top of the screen will appear when the presenter has given you access to their screen.
Notification at the top of the screen appears when there is screenshare access

Approving support remote desktop control during a screen share

A screen-sharer can set control access for their shared screen, and can also approve or deny any remote-control requests.

During a screen share, presenters can select Don’t allow requests under Remote control.
Don’t allow requests under Remote control
When the presenter grants remote control to another participant, a popup window appears on the requester’s screen. The requester can click on Open System Preferences to accept remote control.
Open system preferences
A notification at the top of the screen will appear on the requester’s screen when granted access. The requester can stop the remote control anytime. 
Notification at the top of the screen appears when there is screenshare access
The presenter can temporarily take back control at any time by moving their mouse or typing.
 
The remote controller can also take back the control by moving their mouse or typing. If the presenter wants to end the remote control session, they can select Remote Control > Stop remote control from the sharing toolbar at any time.

Approving support remote desktop control request 

You will see a Request control popup window when a participant asks to control your desktop. You can approve or deny the request.

Approving request to control your desktop

When a participant submits a desktop-control request to you, a Request to control your desktop popup window will appear in the middle of your screen. Click Approve on to give desktop access to the requester.
Approve application control request
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