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Using remote desktop control in a RingCentral Video meeting

RingCentral Video allows any meeting participant to request remote desktop control when another participant is screen sharing. If their request is approved, the participant can use their mouse, touchpad, and keyboard to control the presenter’s desktop remotely.

If you are screen sharing in a meeting, you can choose to not allow requests to control your desktop remotely.

Access to remote desktop control

This feature can be turned on or off in the Admin Portal. When turned off, participants can’t request remote desktop control.
Allowing remote desktop control during a screen share is available when using the RingCentral desktop app. The user requesting control can use either the RingCentral desktop or web app.
Remote desktop control is available only while full-screen sharing, not while the app is minimized.
Only one user can remotely control a desktop during each session. For another user to take control, stop the remote control session and start it again.

Requesting remote desktop control during screen share

When a screen is being shared, select

View options

in the sharing toolbar.

Click

Ask for remote control

.



Click

Ask for control

in the popup window to confirm.

If the presenter has chosen to not allow remote control requests or denies your request, you’ll receive a popup window letting you know.



If the presenter approves your request, you’ll be notified in the sharing toolbar. Click the screen to take control. Note: The presenter can temporarily take back control by moving their mouse or typing, without ending the session.

To end the remote control session, click

View options > Stop remote control

in the sharing toolbar at any time.

Approving remote desktop control during screen share

When a participant asks to control your desktop remotely, you’ll see a

Remote control

popup window. Choose

Give control

or

Not now

. You can also check the

Don’t allow future requests

box here.



Note: If you’re on a Mac and are prompted, go ahead and open your system preferences, choose Accessibility, and allow RingCentral to control your computer.

When your desktop is being controlled remotely, you can temporarily take back control at any time by moving your mouse or typing. This won't end the session.

To end the remote control session, select

Remote Control > Stop remote control

in the sharing toolbar at any time.

Note: When sharing your screen during a meeting, you can choose to not allow remote control requests by clicking

Remote control > Don’t allow request

in the sharing toolbar.

In this article

Access to remote desktop control

Requesting remote desktop control during screen share

Approving remote desktop control during screen share

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