Desktop & web
Enabling end-to-end encryption for RingCentral Video in the RingCentral desktop and web app
End-to-end encryption (E2EE) is a privacy feature that protects your video meeting content by making it accessible only to meeting participants. When you use End-to-end encryption, your data is safe from all third parties, even if the RingCentral cloud is compromised. With End-to-end encryption, you can:
- Ensure that only your participants can access meeting content.
- Manage the confidentiality of your meeting’s audio, video, chat, and screen-shares.
- Protect your meeting contents from all third parties, even service providers.
- Turn the feature on and off anytime during a meeting.
Any user with a RingCentral account can join meetings protected by End-to-end encryption. However, only users who have paid accounts can initiate E2EE meetings.
Enabling End-to-end encryption for RingCentral Video meetings
You need permission to use End-to-end encryption. Contact your admin to request this permission.
- Certain meeting features aren’t available when End-to-end encryption is turned on:
- Dialing into meetings using the Public switched telephone network (PSTN)
- Cloud recording
- Live transcription
- Closed captioning
- Breakout rooms
- Participants also won’t be able to join RingCentral Video meetings on devices that use the SIP/H.323 protocol because such devices don’t support End-to-end encryption. Learn more about SIP/H.323
When E2EE is enabled, the info (i) icon changes to a green shield. You can click the shield to see the meeting information, such as the host’s name, meeting ID, and meeting link.
End-to-end encryption disabled
End-to-end encryption enabled
Enabling End-to-end encryption in the Settings menu
This process will allow you to use End-to-end encryption whenever you start instant meetings from a video call, or by using the Start button in the Video menu.
- Go to Settings in the left navigation bar.
- Click Video.
- Click Edit at the far right of Video meeting settings. The Settings window will appear.
- Click General.
- Check the box for Use end-to-end encryption for instant meetings.
- Close the window to exit and save your changes.
Enabling and disabling End-to-end encryption during a meeting (Dynamic E2EE)
With Dynamic End-to-end encryption, you can turn End-to-end encryption on and off as often as you like during a meeting. Dynamic end-to-end encryption lets you choose which parts of your meeting you wish to encrypt.
To turn on Dynamic End-to-end encryption from the info icon:
- Click the info (i) icon at the bottom left of the meeting window.
- Click Turn on End-to-end encryption.
You’ll know that your meeting is protected with End-to-end encryption when the green shield icon appears in the bottom left of the meeting screen. To turn End-to-end encryption off, click the green shield.
To turn on Dynamic End-to-end encryption from the More icon:
- Click the More icon at the bottom right of the meeting screen.
- Click Turn on End-to-end encryption.
- Click Turn it on in the popup window.
- You’ll know that your meeting is protected with End-to-end encryption when the green shield icon appears in the bottom left of the meeting screen.
- Click More > Turn off End-to-end encryption to disable the feature.
- Click Turn it off in the popup window.
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