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Intro to End-to-end encryption for RingCentral Video

Last updated on September 21, 2022
RingCentral Video offers End-to-end encryption (E2EE) to ensure that your video meeting data is accessible only to meeting participants. End-to-end encryption is a privacy protocol that prevents third parties from accessing data when it’s transferred between devices. With E2EE, data is encrypted on the sender’s device and is decrypted only by its intended recipient. 
End-to-end encryption serves three main purposes:
  • Maintaining the confidentiality of your meetings’ audio, video, screenshares, and chat.
  • Protecting the contents of your meetings, even from your internet service provider.
  • Preventing anyone from accessing your data, even if RingCentral’s cloud servers are compromised.
Like many other online services, RingCentral Video uses Transport Layer Security (TLS) encryption as a “first line of defense.” However, TLS encryption can still leave data vulnerable to privacy breaches. RingCentral offers End-to-end encryption as an additional level of privacy protection for video meetings. Learn more about RingCentral’s data security practices.
Note: TLS encryption remains active at all times, even when E2EE is off.

Key features of End-to-end encryption in RingCentral Video

  • Hosts can apply extra privacy protection to any part of a meeting by turning End-to-end encryption on and off during the meeting. Learn more about Dynamic end-to-end encryption
  • Only hosts can adjust E2EE settings before or during meetings. The green shield icon lets all participants know that End-to-end encryption has been turned on.
Green shield icon
  • Hosts can turn on E2EE for scheduled and instant video meetings.
  • Participants can join an end-to-end encrypted meeting even if they arrive before the host.
  • Using E2EE in a RingCentral Video meeting protects the privacy of all participants, regardless of whether they join using the RingCentral desktop, web, or mobile app.
  • Anyone with a RingCentral account can join end-to-end encrypted meetings. However, only users with paid accounts can initiate and schedule end-to-end encrypted meetings.

Limitations of End-to-end encryption in RingCentral Video meetings

End-to-end encryption for RingCentral Video

Last updated on March 04, 2022
End-to-End Encryption (E2EE) is a solution that protects your video conferencing content by making them accessible to participants only. End-to-end encryption is capable of:
  • Ensuring only your participants can access meeting content
  • Managing the confidentiality of audio, video, and chat during the meeting
  • Protecting your meeting contents (even from service providers)
  • Enabling and disabling the feature at any time while in a meeting
With E2EE enabled, even if our RingCentral cloud is fully compromised, the attacker won’t be able to access your data.


Enabling end-to-end encryption for meetings requires all meeting participants to join using either the RingCentral web client or the RingCentral app desktop or mobile.
With Dynamic End-to-end encryption (E2EE), you can enable and disable End-to-end encryption multiple times during a meeting. This allows you to encrypt certain parts of the meeting and return to a decrypted meeting at any time.
Enabling this setting turns off the following features:
  • PSTN and VoIP calls (dial-in and Call me/Call out)
  • Cloud recording
  • Live transcript
  • Closed captions
Any user with a RingCentral account can join E2EE meetings. However, only users who belong to paid accounts can initiate E2EE meetings. Scheduling and starting ad-hoc E2EE meetings are not available for free accounts.
Note: Users will not be able to join by telephone or SIP/H.323 devices, as these endpoints do not support RingCentral SDK to perform end-to-end encryption. You can turn on end-to-end encryption for both scheduled and instant meetings to mitigate risks and protect your sensitive information from SaaS vendors or any third parties.
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