Making and answering calls in the RingCentral app
Before you make or answer calls in the desktop, web, or mobile apps, make sure you’ve set your preferred microphone and speakers for calls.
This article covers individual calls, but you can also manage multiple calls at the same time.
Where do you want to make and answer phone calls?
Making and answering calls in the desktop and web app
You can make calls using the:
Making a call using the Phone tab
- ClickPhonein the navigation bar.
- Click theKeypadtab.
- Use the default Caller ID or select a new number from theMy caller IDdropdown, if available.
- Place your call in one of two ways:
You can also click the other tabs in the Phone section to make calls:
Making a call using the keypad icon
Using the popout keypad lets you move around the app and still have easy access to make phone calls.
- Click the keypad icon at the top right.
- Use the default Caller ID or select a new number from theMy caller IDdropdown, if available.
- Place your call in one of three ways:
- Begin typing a name, phone number, or extension to bring up a list of contacts. Find your contact on the list, then click the name to make the call.
- Click the number keys to enter a phone number, then click theCallbutton.
- Click theRecent callsclock icon to view your call history, then click the name of the contact you’d like to call.
Answering calls
When you’re receiving an incoming call, you have several options:
- Answer: Click to answer the incoming call.
- To Voicemail: Click to send the caller directly to your voicemail. To use this option, you’ll need to set up your voicemail greeting.
- Ignore: Click to silence the call. The call will be sent to the destination specified in your call handling settings.
- More: Click to select:
- Forward: Forward the incoming call. You can choose to forward the call to one of your saved devices or phone numbers, or you can selectCustomto forward the call to a different number or user.
- Reply: Respond to the caller with an automated voice message. Double-click one of the preset messages, or enter a custom message in the text field at the bottom, then clickEnter.