The RingCentral Contact Center Agent for Oracle Service Cloud consolidates contact center controls and customer context into a single interface within the Oracle Service Cloud CRM, enabling fast, personalized service and more productive agents. This integration supports voice and digital channels, and uses CRM data to route customers to the best-suited agent or queue. Automatic data synchronization RingCentral Contact Center and Oracle creates a holistic view of the customer journey.
Agent for Oracle Service Cloud is available with the RingCentral 20.2 release. This integration does not currently support WFO Pro.