RingCentral Office Global | May 2019

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Office Global

VERSION 20.3.20

Release Date: 5/15/2019

What's New

Updated Puerto Rico rates
- Calls to and from Puerto Rico will now be treated the same as calls to and from the US. If you’re inside the US, calls to Puerto Rico are now included in your unlimited US calling minutes.
Israel as an on-demand country
- We now have new phone numbers available in Israel for Global Office, helping your company further expand its presence.
New phone available
- The Polycom Trio 8500, which is cost-effective and ideal for small to mid-sized conference or huddle rooms, is now available for Global Office.
Voicemail to text for Canadian French and Australian English
- A ringing status has been added to Queue Monitor and Agents Count widgets under Live Reports. This offers queue supervisors added granularity on each step of a call in a queue.