The deadline to register with TCR has been extended. To continue or start using SMS, please register your company with TCR through your Admin Portal now to avoid delays or blocked messages. Learn more
Calls to and from Puerto Rico will now be treated the same as calls to and from the US. If you’re inside the US, calls to Puerto Rico are now included in your unlimited US calling minutes.
A ringing status has been added to Queue Monitor and Agents Count widgets under Live Reports. This offers queue supervisors added granularity on each step of a call in a queue.