Access, service, and grow your account from here.

My next steps

Action required

Your credit card on file is about to expire. Update now

Great job!

You're all caught up.

Check back here to make the most of your RingCentral plan.

Are you using the latest version of RingCentral?
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes > RingEX Core

Release Notes

RingEX Core

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

Version 24.4

Release dates: October 30, 2024 - December 11, 2024

Admin

Admins can now bulk delete unassigned extensions in Service Web.
Admins and end customers (Service Web MyExtension users) now have the ability to set caller ID for all phones or features at once.
Identifies Bring-your-own Devices (BYOD) as “BYOD” instead of “Purchased” devices across different fields in Service Web
Admins can now view Beetexting licenses in their account and can assign these licenses to respective users in Service Web.
Admins can also purchase Beetexting licenses via Service Web, however by default this feature will be turned off, and will be enabled later.

Call Handling

Customers can now set Caller ID Name (CNAM) on a per-number, per-site, or company-wide basis.
Better guidance and tools to help CNAM registration with the Free Caller Registry
Disable the ability for call queue members to change "Accept queue calls" availability status
Ability for Avaya J100 series phone users to change call queue status from the phone
Customers may now configure phone numbers to receive incoming SMS text messages without TCR registration.

Hardware and Firmware

Update to the default behavior for Mitel phones to prevent incoming intercoms / pages from automatically placing an active call on hold on the receiving phone. When there is an active call, the phone treats an incoming intercom call like a normal call and plays the call warning tone

Version 24.3.5

Release dates: October 8, 2024 - October 28, 2024

Call Handling

SMS TCR registration enhancements including:
- Easier to View Business Brand and Campaign IDs
- Change to Canadian Customers business entity number entry.
- Two-Factor Email Verification for Publicly Traded Brands.
- Customized sample messages
- New Privacy Policy & Terms Fields.
- New Embedded Link Requirements
- Easier Management of Brands & Numbers.