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Enterprise admin guide for upgrading your RingCentral experience

Last updated on September 27, 2022

Table of contents

The RingCentral Meetings app is retiring soon, so we’re transitioning you to the latest version of the RingCentral app to make sure you don’t lose access to your favorite features.
This guide will help your company prepare for this critical transition, and will provide Enterprise admins with the necessary steps for upgrading quickly and successfully.
To successfully transition to the RingCentral app, Enterprise admins must complete these steps on behalf of their users, or must ensure that users complete these steps on their own.
Note: You must have admin rights to your computer to complete these steps. If you don’t, contact your local IT department for assistance.

Upgrading to the RingCentral app

The RingCentral app is replacing the standalone RingCentral Meetings desktop and mobile apps. You’ll need to follow these steps to upgrade to the RingCentral app.

1. Uninstall the RingCentral Meetings desktop app and RingCentral Outlook plug-in/add-in

The RingCentral Outlook plugin/add-in will no longer be supported once you uninstall the RingCentral Meetings app.
Your users can also uninstall the RingCentral Meetings app themselves.

2. Uninstall the RingCentral Meetings mobile app

When the RingCentral Meetings mobile app is retired, your users will need to use the RingCentral mobile app to schedule or attend meetings.

3. Download and install the RingCentral app for all users

You can also instruct your users to download and install the RingCentral app themselves.

4. Install the RingCentral Scheduler for Outlook for all users

Microsoft Outlook users can use the RingCentral Scheduler add-in for Microsoft Outlook to include RingCentral Video meeting information in users’ Outlook meeting invitations.
As a company Outlook admin, you can deploy the RingCentral Scheduler for all users.

5. Inform company users about the migration

It’s critical that you inform your organization’s users as soon as possible about the migration to the RingCentral app. We’ve provided an email template that you can use for this purpose.

Video training

RingCentral Video: Joining Video Meetings

Switching Video Meetings Between Mobile and Desktop Apps

RingCentral App: Using the Call to Video Feature

RingCentral Analytics for IT and System Admins

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