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Inbox view

Searching for messages in Inbox

Message action items in Inbox

Engaging with a message in Inbox

Replying to an email in Inbox

Composing an email in Inbox

Reply assistant in Inbox

Ask an Expert in Inbox

Printing a message thread in Inbox

Assigning a message in Inbox

Solving a case in Inbox

Deferring a message in Inbox

Escalating a message to a video call

Managing messages from a mobile device

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Routing mode

Intro to Routing mode

Message action items in Routing mode

Accepting an interaction

Reply assistant in Routing mode

Using Smart Replies or FAQs when replying with Agent Assist

Sending or receiving images or files to or from a customer

Cobrowsing in Routing mode

Ask an Expert in Routing mode

Printing a thread in Routing mode

Deferring an interaction

Transferring an interaction

Completing an interaction

Escalating a message to a video call

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Using channels

Sending an attachment to a customer

Replying to the original author in a forwarded email

Receiving messages through the Instagram Messaging channel

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