Accédez à votre compte, entretenez-le et faites-le évoluer à partir d’ici.
CA
Australie
En
Canada
En
Canada
Fr
France
Fr
Allemagne
De
Italie
It
Singapour
En
Espagne
Es
Portugal
Pt
Royaume-Uni
En
États-Unis
En
Rechercher
Communiquez avec nous
Envoyer un cas
La façon la plus rapide d'entrer en contact avec le bon spécialiste pour votre problème. Vous obtiendrez une réponse en moins de 48 h.
Communiquez avec nous
VENTES
1 (888) 898-4591
SOUTIEN
1 (888) 898-4591
Rechercher des ressources
Envoyer un cas
Communiquez avec nous
VENTES
SOUTIEN
MY SHORTCUTS
État du système
Sign in
Sign out
Home
>
Engage Digital
>
Analytics
Reports | RingCentral Engage Digital
Overview
Intro to reports
See more Knowledge Base articles >>
Volume reports
Messages by channel report
Messages by category report
Messages by status report
Messages by type of participants report
Messages by privacy report
Messages by type of contribution report
Messages by author report
Messages per hour report
Messages per day report
Messages by language report
Interactions per hour report
Interactions transferred per hour report
Conversations by category report
Chat thread by trigger report
Messaging thread by trigger report
Threads by channel report
WhatsApp conversations by type report
See more Knowledge Base articles >>
Activity tracking reports
Intro to activity tracking reports
Messages activity report
Conversations activity report
Interaction activity (Routing mode only) report
Agent activity report
Activity calendar report
Availability by agent (Routing mode only) report
Availability by channel group (Routing mode only) report
Availability by channel group per hour (Routing mode only) report
Concurrent interactions by channel group report
Interactions by routing strategy step report
See more Knowledge Base articles >>
Quality value reports
Intro to quality reports
First reply resolution report
Customer satisfaction report
First contact resolution report
Contact rate report
Average queue time report
Average first response time report
Average response time report
Average handling time (Routing mode only) report
One contact resolution report
Service level report
See more Knowledge Base articles >>
Close X
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.