Dashboards in Historical Reporting are convenient and easy to set up. Your dashboards allow you to organize the way you view your insight widgets and KPI (Key Performance Indicator) widgets, both of which you can create using the drag-and-drop interface.
Keep in mind that you must first create your insight widgets in Analytical Designer
before you can add them to your dashboards.
Insights and KPIs on your dashboard allow you to examine a clear visualization of how your contact center is performing in terms of important stats.
Say you want to pull up and display data about agent activity. A insight widget can allow you to see how much time agents are working, as opposed to just being available.
When you first add widgets, you have by default already created your first dashboard. You can also have as many widgets and dashboards as you need.