Engage Voice | Intro to Historical dashboards

In Historical dashboards, you can create, view, and edit dashboards that contain reports and KPI (Key Performance Indicator) widgets. Reports and KPIs on your dashboard allow you to view metrics to visualize how your contact center is performing.
The system creates default dashboards, but you can also create dashboards with custom reports.
To learn more about default dashboards, read Historical dashboards reference. Read more about reports in Intro to Historical reports.

Components of Historical dashboards

Historical dashboards contain the following folders:
  • Standard: Contains default dashboards created by the system. Read more in Historical dashboards reference.
  • Shared: Contains dashboards shared to you or your team by team members.
  • Private: Contains dashboards you created.
  • Favorites: Contains dashboards you marked as favorites. Favorite dashboards may come from the Standard, Shared, or Private folders.
Historical dashboards folders with left nav bar
Read more on how to create, edit, configure Historical dashboards in Managing Historical dashboards.
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