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Home > RingCX > Admins

RingCX Admins

Account and user management

Agent experience

Inbound routing

Outbound routing

Developer tools

Billing

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Intro to RingCX Admin

Navigating the RingCX admin interface

System requirement specifications

Configuring authenticated login via Okta

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Billing

Understanding call metering

Understanding transport charges

Understanding your invoice

Understanding your billing usage report

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Account configuration

Configuring your account

Configuring international access on your account

Configuring integration settings in your account

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Admin users and permissions

Adding an admin user

Assigning roles to an admin user

Linking RingCX agents and admins to virtual extensions in RingEX

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Agent configuration

Creating an agent group

Configuring agent permissions

Configuring agent supervisor settings

Assigning an agent to an inbound queue

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Digital routing

Intro to digital routing

Creating a digital queue

Intro to digital routing dispositions

Managing routing priorities

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IVR

Configuring IVR reports

Building a basic IVR (part 1)

How do I send a form-data payload in an IVR Studio WWW node?

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Inbound call routing

Managing inbound queue group skills

Creating agent dispositions in an inbound campaign

Reviewing inbound queue call data in Analytics

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Outbound dialing

Changing the dial mode of a dial group

Configuring a lead list mapping template

Assigning a target group to a campaign

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Phone numbers

Viewing and exporting phone numbers

Uploading phone numbers in bulk

Assigning a script to a queue or campaign

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Agent scripts

Creating a script

Editing Script Studio Page elements: the basics

Capturing and tagging data in a script

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Agent tools

Creating global phone book entries

Assigning an email template to a disposition

Managing email templates

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Account settings

Assigning an audio file in RingCX

Managing call recording delivery destinations

Configuring DNIS notifications

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Dev tools

Intro to web services

Setting up replacement mapping

Embedding a CRM in the agent interface

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