QoS: Using the Webinars dashboard
Last updated on March 09, 2022
The Webinars tab is available for RingCentral Webinar only. This report populates as a table showing details for every webinar within your organization, based on your selected filters. Note that if you are viewing it on a mobile device, the elements discussed are stacked vertically on the screen.
The top right shows the total number of webinars within your organization. Clicking the down arrow next to Show lets you choose how many entries to display on one page with navigation to additional pages.
The following columns can be sorted using the arrows to the left of the column label:
- Webinar name: Name of the webinar that was hosted.
- Main session icon: This webinar session is being broadcasted or has been broadcasted.
- Panelist count: Total number of hosts, co-hosts, and panelists in the webinar.
- Attendee count: Total number of attendees that have been accepted into the webinar.
- Sessions: Total number of times participants joined the webinar.
- Host: Name of the user that hosted the webinar.
- Length: Duration of the webinar.
- Start Time: The time when the webinar started.
- End Time: The time when the webinar ended.
Webinar details
Clicking the down arrow on the far left of a table entry expands it to show webinar details, including:
- Webinar length and start/end time displayed next to webinar name
- Webinar-level filter for location, endpoint, network type, and ISP to filter participants within the webinar
- A list of hosts, cohosts, and panelists for the webinar
- Participant names, connection time, endpoints used, features enabled
- Packet loss, jitter, and other quality indicators
- Details of networks used
All details shown in the card can be copied to the clipboard.
Let’s review each component of this screen separately.
Top line
The top line of the card shows:
- Search field: Use the search field to display the name of a host, cohost, or panelist.
- Name: Names of the hosts, cohosts, or panelists in first name alphabetical order.
- Role: Indicates whether the user is a host, cohost, or panelist.
- Arrow: Clicking on the arrow opens the user’s name in a new window in the QoS Extensions tab.
- Endpoint: Shows an icon representing how the user connected to the webinar. Hovering over the icon shows its label.
- Start time: The start time of a session within a webinar.
- End time: The end time of a session within a webinar. A user can end a session and start a new session in the same webinar.
Left panel
This panel lists:
- Name of each distinct dial-in
- Time they joined and left the webinar
- Applications used to connect, such as the desktop app or mobile app, which is shown as an icon
- Quality of streams present in the session, shown as checkmarks under audio, video, and screen sharing
Clicking on any name shows a detailed call card for that participant’s connection in the main panel.
Main panel
The top of the main panel shows:
- Average: Tab shows average details spanning connection.
- Timeline: Shows connection detail graph with an option to toggle between displaying by minutes or in ten-second increments.
- Copy to Clipboard: Copies a text file of all details.
- Full view: Opens the current detail card in a new tab with an expanded view.
The Average tab shows the sent and received Media Signal performance for audio, video, and screen sharing for:
- Quality
- Packet Loss
- Jitter
- Delay
- Bitrate
- FPS
- Resolution
On entries where there is an information mark, clicking the icon expands to show more information.
Below the Average table, Session Timeline shows signal quality data over the duration of the webinar in graph form. Clicking in the graph toggles to the Timeline view. This view lets you examine data on a minute-by-minute basis. To see even more granular timeframes, click the down arrow next to Minute in the Session Timeline upper right to toggle to the 10 seconds view.
You can also see the timeline view by clicking the Timeline tab in the upper left of the call card.
This is useful for troubleshooting issues by following the precise time connection quality dropped. For example, if you’re an IT admin who’s been asked why an employee experienced a poor connection, you could search on the employee’s name to find out all the webinars they’ve attended and zero in on the problematic webinar. Opening the call card shows a quality drop at 9:39. Switching to 10 seconds view shows the quality spiking and diminishing between 9:38 and 9:41. You could ask the employee if they were doing anything at that moment. You could find out that the dog was barking inside the house, so the employee went outside to hear better, but was then further from their internet connection, which affected quality. In that case, you could advise the employee that their connection outside is weaker than it is in the house.
Events graph
The Events graph helps you understand if changes in the webinar could impact the quality of the experience. You can hover over a blue bar and review the events for a time frame.
Events include:
- Audio on/off
- Video on/off
- Screenshare on/off
- Network Type, IP and ISP change
- Microphone, Speaker change
CPU and memory utilization
The CPU and memory utilization graph shows you if an increase in the CPU or memory utilization affects the webinar quality. High CPU or memory utilization can have a negative impact on FPS, and in turn, lower quality for video and screen share streams. The max utilization is 100% in this graph, so in the case of multi-core devices, the graph will show an average utilization (total utilization/number of cores).
Right panel
In the far right panel are the Session Details, which shows the user’s device and network data during the webinar session as well as the user feedback that’s submitted after the webinar session. The details include:
- User settings
- User agent
- Codec
- Network Details
- ISP
- Client IP
- Client IP Location
- Network type
- User feedback
- Rating
- Message
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