Rooms & Devices: Intro to the Devices dashboard 
| RingEX

Last updated on September 01, 2021
The Rooms & Devices dashboard lists offline devices with detailed information for a customizable timeframe. 
Data refreshes every fifteen minutes. The reported time zone is the current user’s time zone according to their RingCentral settings.

Devices dashboard components

Rooms & Devices is identified in the top left corner. In the top navigation bar are the tabs available under Rooms & Devices. Choose any of the other tabs when you want to exit Devices and review data offered on these other dashboards.
Dashboard tabs available in the Rooms & Devices report.


An option to download the dashboard data as a spreadsheet is available. Click the down arrow in the upper right to download as a CSV file.

Submit Idea

Click the Submit Idea lightbulb icon in the upper right to share an idea or comment on the Devices dashboard.
Download and Sumbit Idea options in the upper right corner.


The Filters section is located beneath the top navigation bar. It allows you to customize your report to include specific data.
  • Search Device: If you know the name or partial name of a device, you can enter it in the Search Device field.
  • Date Range: Select a preset choice of last 24 hours, last 72 hours, or last 7 days to date, this month, or last month. 
  • Locations: Use checkboxes to select any number of shown locations to be included in the report, or enter a specific location or IP address in the search field.
  • Status: Checkboxes let you choose whether to see statuses for All Devices, or devices that are Online, Offline, or Not in Use.
  • Site: Accounts with the multi-site feature can also filter devices by site.
Dashboard filter options.


  • Offline Devices Trend: Shows the number of devices over time based on the filter selections.
  • Devices: Shows details for each device based on the filter selections.
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