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Forwarding a message in the RingCentral app desktop and web

Last updated on February 14, 2022

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As a user, you can share messages and attachments from one conversation to another. The forwarded message contains the original poster’s name, the team name (if applicable), a quote of the original message, and any included attachments.
If the post was forwarded from a group conversation, the group conversation’s name will not be displayed and will only show as a direct conversation.

Supported type of messages

  • Text only post
  • Text + file(s) post
  • File(s) only post

Forwarding a message

  1. Go to Message from the left navigation bar.
  2. Select a conversation from the conversation list.
  3. Hover over the message you want to forward, then click the Forward right arrow button at the far right.
Forward message button
  1. Type the name of the person or team name, or scroll through the list of your recent conversations.
Select a conversation to forward the message to
  1. Click the conversation you want to forward the message to. Any messages or files are also forwarded to the chosen conversation.
Forwarded message in chosen conversation
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