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Digital routing | RingCentral Engage Digital
Messages
Intro to messages
Creating folders
Using search queries
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Categories
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Managing categories
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Channel groups
Intro to channel groups
Adding and updating channel groups
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Routing strategies
Intro to routing strategies
Enabling Routing mode
Forcing agents to accept interactions automatically
Adding and editing a routing strategy
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Rules
Intro to rules
Adding rules
Setting conditions for rules
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AI engine
Intro to AI engine
Configuring AI routing
Configuring AI filtering
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