If you are using an earlier version of the Engage Digital interface or need access to technical documentation, please click here.
Here you can find documentation that reflects the new interface.
The Engage Digital platform consists of Admin, Agent, and Analytics. Scroll through and select from the six tiles above to find resources to help you use and configure Engage Digital.
Start with the Overview Guide for a review of all three interfaces and the features Engage Digital offers for your customer service needs. Administrators responsible for configuring users and settings should read the Admin Guide. Agents and supervisors who want to learn how to use the agent interface should read the Agent Guide. The Analytics Guide provides resources for using real-time, historical, and custom reporting in the form of dashboards, stats, and reports.
The Integrations Guide provides resources for integrating your third-party applications, and lastly, click the For Developers tile to learn more about building integrations.