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Agent scripts | RingCentral Engage Voice
Script Designer
Intro to agent scripting
Creating a script
Assigning a script to a queue or campaign
See more Knowledge Base articles >>
Script Studio
Intro to Script Studio
Linking between Script Studio tools
See more Knowledge Base articles >>
The Page tool and its elements
Intro to the Script Studio Page tool and its elements
Adjusting Script Studio elements on a script page
Editing Script Studio Page elements: the basics
Agent scripting elements: Buttons
Agent scripting elements: Checkboxes
Agent scripting elements: Dispositions
Agent scripting elements: Dropdown Multi-Select
Agent scripting elements: Dropdown Select
Agent scripting elements: Hyperlink
Agent scripting elements: iFrame
Agent scripting elements: Image
Agent scripting elements: Inputs (Input, Custom, Date, Email, Number, Phone)
Agent scripting elements: Knowledge Base
Agent scripting elements: Navigation Buttons
Agent scripting elements: Nested Page View
Agent scripting elements: Page Break
Agent scripting elements: Radio Buttons
Agent scripting elements: Table
Agent scripting elements: Text Area
Agent scripting elements: Text Block
See more Knowledge Base articles >>
Tagging data in scripts
Intro to script tagging
Capturing and tagging data in a script
Displaying captured data from tags later in a script
See more Knowledge Base articles >>
The WWW tool
Using the WWW tool
See more Knowledge Base articles >>
The JavaScript tool
Using the JavaScript tool
See more Knowledge Base articles >>
The Branch tool
Using the Branch tool
See more Knowledge Base articles >>
The Data Builder tool
Using the Data Builder tool
See more Knowledge Base articles >>
The Recording tool
Using the Recording tools
See more Knowledge Base articles >>
The Mapping tool
Using the Mapping tool
See more Knowledge Base articles >>
Agent scripting knowledge base
Intro to agent scripting knowledge base
Creating a knowledge base group
Creating a knowledge base category
Adding an article to the knowledge base
See more Knowledge Base articles >>
Agent scripting use cases: The basics
Use case #1: Creating a simple script
Use case #2: Adding Input elements and dispositions to a script
Use case #3: Using Data Builder and Mapping tools in a script
See more Knowledge Base articles >>
Agent scripting use cases: Advanced
Use case #1: Using the Branch, WWW, and Javascript tools
See more Knowledge Base articles >>
References
Call controls reference
See more Knowledge Base articles >>
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