Access, service, and grow your account from here.

US

United Kingdom En

United States En

Search

Welcome to MyRingCentral

Hi, ${extension.contact.firstName}!

Account overview

Support resources

Analytics

Welcome to MyRingCentral

Hi, ${extension.contact.firstName}!

Home > RingCentral Engage > Engage Voice > Admin

Outbound dialing | RingCentral Engage Voice

Outbound dialing overview

Intro to outbound dialing

See more Knowledge Base articles >>

Dial modes

Intro to dial modes

Intro to ManualDial

Changing the dial mode of a dial group

See more Knowledge Base articles >>

Dial groups

Creating a dial group

Configuring agent filtering

See more Knowledge Base articles >>

Campaigns

Creating a campaign

Configuring basic campaign settings

Configuring dialer settings

Configuring predictive dialing ratios and settings

Configuring outbound call recording settings

Configuring outbound audio settings

Configuring campaign compliance tools

Configuring agent settings on a campaign

Configuring aux labels and campaign integrations

See more Knowledge Base articles >>

Dispositions

Intro to dispositions

Creating agent dispositions in an outbound campaign

See more Knowledge Base articles >>

Lead lists

Intro to lead lists

Uploading a new lead list

Mapping a lead list: the basics

Mapping auxiliary lead list data

Configuring custom data for a lead list

Configuring a lead list mapping template

Managing uploaded lead lists

Understanding campaign lead list logs

See more Knowledge Base articles >>

Leads

Using the Leads search

Searching for leads via the Lead search

Managing leads and lead information

Performing actions on leads

Performing a manual pass via the Leads search

Moving leads to a new list via the Leads search

Scheduling lead callbacks via the Leads search

Reserving an agent for a lead via the Lead Manager

See more Knowledge Base articles >>

Caller IDs

Intro to Caller IDs

Finding and managing Caller IDs

Enabling replacement of Caller ID upon call transfer

Adding your Caller ID numbers to a lead list

Obtaining and managing Caller ID buckets

See more Knowledge Base articles >>

Campaign scheduling

Setting daily campaign schedules

See more Knowledge Base articles >>

Dial zones

Intro to dial zones

Creating a dial zone group

Creating a custom dial zone

Assigning a custom dial zone group to a campaign

Assigning dial zone key(s) to leads

See more Knowledge Base articles >>

Campaign passes

Configuring campaign passes

See more Knowledge Base articles >>

Requeue shortcuts

Intro to requeue shortcuts

Creating requeue shortcuts

See more Knowledge Base articles >>

Campaign dial plans

Intro to outbound dial plans

Configuring basic dial plan filtering

Understanding custom campaign criteria

Creating a custom campaign criteria group

Creating custom criteria-based dial plans

Assigning a custom criteria-based dial plan to a campaign

See more Knowledge Base articles >>

Campaign quotas

Intro to Quota Management

Understanding quota targets

Creating quota groups

Creating quota targets

Managing quota targets

Assigning a target group to a campaign

See more Knowledge Base articles >>

Voicemail detection

Intro to voicemail detection

Creating a voicemail detection profile

Deleting a voicemail detection profile

Assigning a voicemail detection profile to a campaign

See more Knowledge Base articles >>

Outbound compliance tools

Intro to outbound compliance tools

Using DNC Manager

Using DNC Scrubbing

Using Whitelist Manager

See more Knowledge Base articles >>

Cookie preferences

Do not sell or share my personal data

© 2022 RingCentral, Inc. All rights reserved.