Factory resetting your deskphone
RingCentral regularly updates the configuration and certificates of devices used with the phone system. These updates help prevent service interruptions when older configurations and certificates expire.
RingCentral performs remote updates on all supported devices. However, some phones can’t be reached and updated remotely. If a phone with outdated configuration or invalid certificates can’t be updated, it will lose key functionality, including the ability to make and receive calls.
To fix this issue, you’ll need to factory reset your phone and then set it up to work with RingCentral’s system.
Factory resetting your phone
Select the manufacturer for instructions on factory resetting your phone.
Setting up your phone
After the reset, follow these steps to set up your phone with RingCentral:
- Visit Certified and supported deskphones for RingCentral.
- Select your phone’s manufacturer, and scroll to find your model.
- Under Setup guide, click the guide for your phone.
• If no guide is available, try provisioning it manually. - Click Connecting to RingCentral.
- Scroll down to the manual setup section, and follow the steps to set up your phone.
If the above steps don’t resolve the issue, contact Support.