Engage Voice | Script Studio overview
Before we dive into the tools you’ll be using in Script Studio, let’s take a moment to introduce Script Studio itself, along with its environment and components.
Script Studio is where you’ll build your actual scripts: it contains a drag-and-drop environment that you can use to design your scripts and their flows.
Here you can architect not only the elements your agents will see and the order of appearance of the different elements, but also the behind-the-scenes logic occurring as agents move through the script, whether it’s call recording or conditional choices that present different script elements based on information selected or inputted by the agent.
General Script Studio navigation
To reach Script Studio, first navigate to Agent Tools > Script Designer via the left nav bar and select a script from the script groups page. Click on the Script Studio tab in the configuration panel, and the studio itself will open in a new tab in your browser.
The first thing you’ll see is the background — or canvas — upon which you’ll build the logic and flow of your script, along with two default tools (Start and End), and a toolbar to your right. To create a script, you can just drag and drop any of these tools anywhere onto the canvas and begin connecting them into a sequence. To get a preview of your script in action, click the Render button in the upper right-hand corner of your screen. Click the Save button to save your script.
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