License name
|
License type
|
Description
|
Engage named seat
|
Recurring
|
Core seat license
|
Engage named seat on demand
|
Usage
|
Seat overage license
|
Core seat license
|
Quantity
|
License type
|
Mandatory
|
Comment
|
Engage Voice Outbound/Blended Edition, concurrent agent seat
|
10
|
Recurring
|
Yes
|
|
Overage Seat License
|
||||
Engage Voice Outbound/Blended Edition, concurrent agent seat on demand
|
1
|
Usage
|
Yes
|
|
Add-ons
|
||||
ManualDial seats
|
10
|
Recurring
|
No
|
10 SKUs since it should be equal to the number of Engage Voice Outbound/Blended Edition, concurrent agent seats.
|
ManualDial seats on demand
|
1
|
Usage
|
No
|
Actual usage number calculated at the end of the billing cycle.
|
Call recording storage - 90 days, per seat
|
10
|
Recurring
|
No
|
10 SKUs since it should be equal to the number of Engage Voice Outbound/Blended Edition, concurrent agent seats.
|
Call recording storage - 90 days, overage per seat
|
1
|
Usage
|
No
|
1 license needed for usage. Actual usage number calculated at the end of the billing cycle.
|
License name
|
License type
|
Description
|
Engage Voice named seat (for primary inbound use)
|
Recurring
|
Core seat license
|
Engage Voice named seat (for primary outbound or blended use)
|
Recurring
|
Core seat license
|