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Release Notes > RingCX for ServiceNow
Release Notes

RingCX for ServiceNow

Stay up to date with the latest features, improvements, and bug fixes for RingCX for ServiceNow.
Version 24.2.3 GA
Release date: June 15, 2024
Main feature
  • Support inbound voice and manual outbound (including click-to-dial) with scripts 
  • Support call-back and three outbound dialers (preview, predictive, progressive) 
  • Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels 
  • Support Contact matching/ searching/ linking to existing ServiceNow records 
  • Log the ended voice and digital to ServiceNow as Interactions 
  • Localization for RingCX for ServiceNow
Archive

Current

August 2024

June 2024

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