RingCX for ServiceNow

Stay up to date with the latest features, improvements, and bug fixes for RingCX for ServiceNow.

Version 24.2.3 GA

Release date: June 15, 2024

Main feature

Support inbound voice and manual outbound (including click-to-dial) with scripts
Support call-back and three outbound dialers (preview, predictive, progressive)
Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels
Support Contact matching/ searching/ linking to existing ServiceNow records
Log the ended voice and digital to ServiceNow as Interactions
Localization for RingCX for ServiceNow