RingCentral Office Integrations

December 20, 2019

Download the latest version here

This page shows the Q3 2019 Release Notes for RingCentral Integrations.

RingCentral for Office 365

Version: 4.0.2

Release Date: 10/8/2019

What's New?

O365 Teams support

Use RingCentral features in personal, group and channel chat:
- Make and receive RingCentral calls
- Send and receive SMS messages
- Initiate video and audio meetings
Set RingCentral as default video and audio provider in Teams

O365 Outlook support

Schedule RingCentral Meetings® or audio conferences natively from the calendar or from within the app.
Easily call or text your contacts from O365 contact cards.

Powerful telephony features

Make and receive calls, send and receive business SMS directly from the Office 365 Outlook web interface.
Access your complete RingCentral communications history - calls, texts, faxes, and voicemails in a single view.
Click-to-dial or Click-to-SMS any phone number that appears in your Office 365 mail messages.
Set RingCentral presence status directly from the mail application.
View all RingCentral and Office 365 contacts in one, easy-to-search screen.
Add participants to an active call at any time.
Select and change the mode and device to make calls as needed.
No software or hardware to install, maintain or upgrade.
Deploy on day one—no need for time-consuming customizations, professional services support, or middleware.

Improvements

C2D injection interferes with HTML/text editors, especially RadEditor
Click to dial icon display incorrectly in Google Calendar
Improve UI support in Outlook dark mode.

Bug Fixes

Fix missing What's New pages
The New Outlook calendar page block scheduling RingCentral meetings. Now fixed.
RingCentral meeting selector didn't show up on some time. Now fixed.

RingCentral for Outlook

Version: 2.0.54

Release Date: 07/10/2019

What's New?

Controllable update strategy management

Improvements

Improved update notification context interface
Improved performance

Bug Fixes

In some Windows and Outlook versions, a multi Outlook icon displayed in the taskbar after RingCentral for Outlook installed - Now fixed.
In some machines, the RingCentral for Outlook framework will be blank when started. Now fixed.
Conference global dial-in number link error in the invitation. Now fixed.

RingCentral for Canvas

Version: 1.0

Release Date: 7/24/2019

What's New?

The integration provides the following functionality for instructors of a Canvas course:

Schedule meetings (including recurring meeting)
Delete scheduled RingCentral meetings from Canvas
Start RingCentral meeting
View upcoming meetings
View previous RingCentral meetings and recordings

The RingCentral for Canvas integration gives students the following functionality:

View upcoming meetings
Join meeting
View previous meetings

RingCentral for Firefox

Version: 1.0.3

Release Date: 10/8/2019

What's New?

Schedule RingCentral video and audio meeting from Google Calendar
Full call control: mute, hold, multi-way calling, record, flip, transfer, multi-active call control
Voice message history and play
Fax message history and view
SMS conversation
RingCentral and Google contact list
Click to Dial/SMS
Support Firefox ESR 68.0 and later
Hide Meetings related UI if the account doesn't have RingCentral Meetings feature

Bug Fixes

Missing RingCentral Meeting option in 'Add Conferencing' dropdown list in Google Calendar page
Back to wrong call control page when multiple calls are put on hold
Show wrong conference dial-in number when clicking Launch conference button

RingCentral for Google Chrome

Version: 4.2.4

Release Date: 10/28/2019

What's New?

Hide Limited Use Compliance Disclosure to adhere to Google's policy
Remove Gmail tab in Recent Activities (in order to pass Google's verification, not to call Gmail API)
Add Limited Use Compliance Disclosure to adhere to Google's policy
C2D/SMS blacklist management
Move Add Meeting to 'Add Conferencing' dropdown list
Google Calendar add-on take first priority if RingCentral for Google is also installed.

Improvements

C2D injection interferes with HTML/text editors, especially RadEditor
Click to dial icon display incorrectly in Google Calendar
Change google contacts api for the new authorization of the extension
Enhance remote call monitor in all calls page
Hide meeting option if user hasn't logged in
Remove version number in What's New page

Bug Fixes

Searching in Contact Page can sometimes crash the application
Can not match google contact
Send button in conversations page remain disabled after message sending failed
Can't update presence status correctly
Message Input has delays, skipping, and cursor hops to the end of the text
Pasting phone numbers into contenteditable field can trigger c2d injection
RingCentral logo is not the newest one in What's New pages
Missing RingCentral Meeting option in 'Add Conferencing' dropdown list in Google Calendar page
Show the latest conference info after updating/editing
Add back Welcome Page for What's New
Click to Dial/SMS injection sometimes does not appear in the right position.

RingCentral for Google Calendar

Version: 1.2.2

Release Date: 08/23/2019

What's New?

Schedule video meeting from Google Calendar native scheduler
Schedule conference meeting from Google Calendar native scheduler.

Improvements

Meeting dial-in number follows RingCentral account region setting
Conference dial-in number follows RingCentral account region setting
Hide SIP section in meeting scheduling page

Meeting dial-in number follows RingCentral account region setting
Conference dial-in number follows RingCentral account region setting
Hide SIP section in meeting scheduling page

RingCentral for Salesforce

Version: 6.5

Release Date: 10/21/2019

What's New?

Support Case entity in Salesforce for "Related to" field
More real estate for dialer while logging call
Contact & Related to field will be auto-populated instead of a user having to select even if there is a single match
Visual indication showing call states like ringing, on hold, disconnected, etc.
Easy access to all call controls
Search capability in “Name” and “Related To” field when there are multiple matches
Salesforce native icons indicating the type of matched entity (e.g. Contact, Lead, Opportunity, Account, etc.)
Ability to edit already logged call note from right within the integration.

Bug Fixes

Saving logs some time meets "Illegal assignment from Decimal to Time" error, now fixed.

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