RingCentral Office Integrations

December 20, 2019

This page shows the Q3 2019 Release Notes for RingCentral Integrations.
RingCentral for Office 365
Version: 4.0.2
Release Date: 10/8/2019

What's New?

O365 Teams support
  • Use RingCentral features in personal, group and channel chat:
    • Make and receive RingCentral calls
    • Send and receive SMS messages
    • Initiate video and audio meetings
  • Set RingCentral as default video and audio provider in Teams
O365 Outlook support
  • Schedule RingCentral Meetings® or audio conferences natively from the calendar or from within the app.
  • Easily call or text your contacts from O365 contact cards.
Powerful telephony features
  • Make and receive calls, send and receive business SMS directly from the Office 365 Outlook web interface.
  • Access your complete RingCentral communications history - calls, texts, faxes, and voicemails in a single view.
  • Click-to-dial or Click-to-SMS any phone number that appears in your Office 365 mail messages.
  • Set RingCentral presence status directly from the mail application.
  • View all RingCentral and Office 365 contacts in one, easy-to-search screen.
  • Add participants to an active call at any time. 
  • Select and change the mode and device to make calls as needed. 
  • No software or hardware to install, maintain or upgrade.
  • Deploy on day one—no need for time-consuming customizations, professional services support, or middleware.

Improvements

  • C2D injection interferes with HTML/text editors, especially RadEditor
  • Click to dial icon display incorrectly in Google Calendar
  • Improve UI support in Outlook dark mode. 

Bug Fixes

  • Fix missing What's New pages
  • The New Outlook calendar page block scheduling RingCentral meetings. Now fixed.
  • RingCentral meeting selector didn't show up on some time. Now fixed. 
RingCentral for Outlook
Version: 2.0.54
Release Date: 07/10/2019

What's New?

  • Controllable update strategy management

Improvements

  • Improved update notification context interface
  • Improved performance

Bug Fixes

  • In some Windows and Outlook versions, a multi Outlook icon displayed in the taskbar after RingCentral for Outlook installed -  Now fixed.
  • In some machines, the RingCentral for Outlook framework will be blank when started. Now fixed.
  • Conference global dial-in number link error in the invitation. Now fixed. 
RingCentral for Canvas
Version: 1.0
Release Date: 7/24/2019

What's New?

The integration provides the following functionality for instructors of a Canvas course:
  • Schedule meetings (including recurring meeting)
  • Delete scheduled RingCentral meetings from Canvas
  • Start RingCentral meeting
  • View upcoming meetings
  • View previous RingCentral meetings and recordings
The RingCentral for Canvas integration gives students the following functionality:
  • View upcoming meetings
  • Join meeting
  • View previous meetings
RingCentral for Firefox
Version: 1.0.3
Release Date: 10/8/2019

What's New?

  • Schedule RingCentral video and audio meeting from Google Calendar
  • Full call control: mute, hold, multi-way calling, record, flip, transfer, multi-active call control
  • Voice message history and play
  • Fax message history and view
  • SMS conversation
  • RingCentral and Google contact list
  • Click to Dial/SMS
  • Support Firefox ESR 68.0 and later
  • Hide Meetings related UI if the account doesn't have RingCentral Meetings feature

Bug Fixes

  • Missing RingCentral Meeting option in 'Add Conferencing' dropdown list in Google Calendar page
  • Back to wrong call control page when multiple calls are put on hold
  • Show wrong conference dial-in number when clicking Launch conference button
RingCentral for Google Chrome
Version: 4.2.4
Release Date: 10/28/2019

What's New?

  • Hide Limited Use Compliance Disclosure to adhere to Google's policy
  • Remove Gmail tab in Recent Activities (in order to pass Google's verification, not to call Gmail API) 
  • Add Limited Use Compliance Disclosure to adhere to Google's policy
  • C2D/SMS blacklist management
  • Move Add Meeting to 'Add Conferencing' dropdown list
  • Google Calendar add-on take first priority if RingCentral for Google is also installed.

Improvements

  • C2D injection interferes with HTML/text editors, especially RadEditor
  • Click to dial icon display incorrectly in Google Calendar
  • Change google contacts api for the new authorization of the extension
  • Enhance remote call monitor in all calls page
  • Hide meeting option if user hasn't logged in
  • Remove version number in What's New page

Bug Fixes

  • Searching in Contact Page can sometimes crash the application
  • Can not match google contact
  • Send button in conversations page remain disabled after message sending failed
  • Can't update presence status correctly
  • Message Input has delays, skipping, and cursor hops to the end of the text
  • Pasting phone numbers into contenteditable field can trigger c2d injection
  • RingCentral logo is not the newest one in What's New pages
  • Missing RingCentral Meeting option in 'Add Conferencing' dropdown list in Google Calendar page
  • Show the latest conference info after updating/editing
  • Add back Welcome Page for What's New
  • Click to Dial/SMS injection sometimes does not appear in the right position.
     
RingCentral for Google Calendar
Version: 1.2.2
Release Date: 08/23/2019

What's New?

  • Schedule video meeting from Google Calendar native scheduler
  • Schedule conference meeting from Google Calendar native scheduler.

Improvements

  • Meeting dial-in number follows RingCentral account region setting
  • Conference dial-in number follows RingCentral account region setting
  • Hide SIP section in meeting scheduling page
  • Meeting dial-in number follows RingCentral account region setting
  • Conference dial-in number follows RingCentral account region setting
  • Hide SIP section in meeting scheduling page
RingCentral for Salesforce
Version: 6.5
Release Date: 10/21/2019

What's New?

  • Support Case entity in Salesforce for "Related to" field
  • More real estate for dialer while logging call
  • Contact & Related to field will be auto-populated instead of a user having to select even if there is a single match
  • Visual indication showing call states like ringing, on hold, disconnected, etc.
  • Easy access to all call controls
  • Search capability in “Name” and “Related To” field when there are multiple matches
  • Salesforce native icons indicating the type of matched entity (e.g. Contact, Lead, Opportunity, Account, etc.)
  • Ability to edit already logged call note from right within the integration.

Bug Fixes

  • Saving logs some time meets "Illegal assignment from Decimal to Time" error, now fixed.
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