Ports and Protocols by Application

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AGENT FOR ORACLE SERVICE CLOUD

Protocols and Ports
  • HTTPS Port 443
Direction
  • Outbound

AGENT FOR SALESFORCE

Protocols and Ports
  • HTTPS Port 443
Direction
  • Outbound

API

Protocols and Ports
  • HTTPS Port 443
Direction
  • Outbound
Test API Connection
  • Click the play arrow to test your connection to the facade.
  • You must select an AWS region to test

QM

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
  • Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
  • Outbound

WFM

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
  • Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
  • Outbound

DASHBOARD

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
  • Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
  • Outbound

DIRECT DATA ACCESS

Protocols and Ports
  • HTTPS Port 443
Direction
  • Outbound

ENGAGE QM INTEGRATED

Protocols and Ports
  • HTTPS Ports 443, 2001, 30006, 30100, 61616, 62000, 62001, 62020, 62070, 62072, 62075, 62076-78, 62080-1, 62083, 62085, 62121, 62122, 62123-4, 62130, 62132, 62135-37, 62141, 62142, 62145, 62183-84, 62300, 62301, 62333, 62334, 62515, 62516, 63300, 63301, 63333, 63334, 63343
  • HTTP Ports 80, 62001, 62020, 62075, 62185, 62515, 63280, 63301, 63304, 63305, 63333, 63336, 63344
  • TLS Ports 2010, 2011, 5070-5090, 8020, 8731, 62048, 62051, 62062, 62065, 62069, 62074, 62079, 62082, 62084, 62089, 62112, 62125, 62134, 62140, 62143, 62155-56, 62186, 62321, 62628, 63100, 63112, 63220, 63250, 63302-03, 63361-66, 63101
  • SIP Port 5060
  • UDP/TCP Ports 38210-38213, 62002
Warning
Some applications will redirect to HTTPS, others do not and require HTTP.
Direction
  • Outbound

EMAIL

Protocols and Ports
  • SMTP Port 25
Direction
  • Inbound/Outbound

FEEDBACK MANAGEMENT

Protocols and Ports
  • HTTPS Port 443
Direction
  • Outbound

IEX WFM INTEGRATED RCP

Protocols and Ports
  • HTTP Port 80
  • JMS Ports 10093-13003
Direction
  • Outbound

IEX WFM INTEGRATED WEB

Protocols and Ports
  • HTTPS Port 443
  • HTTP Port 80 - Optional and required only if you want to support using HTTP. Requests will not redirect to HTTPS.
  • JMS Ports 10093-13003
Direction
  • Outbound

INTEGRATED SOFTPHONE (WEBRTC)

Protocols and Ports
  • HTTPS Port 443
  • UDP Ports 1024-65535
Direction
  • Outbound

INTERACTION ANALYTICS

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
  • Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
  • Outbound

INTERACTIONS

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
  • Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
  • Outbound

IP VOICE

Protocols and Ports
  • HTTPS Port 443
  • SIP Ports 5060,5061
  • IP Voice Hardphone and Softphone must be permitted to SIP register destination ports 5060 and 5061 to the NICE inContact SBC. This traffic is initiated from a local customer network and sent to NICE inContact.
  • UDP Port 123 - Used for clock synchronization, NTP (Hardphone only)
  • RTP, SRTP Ports 1024-65535
  • Audio (SRTP, RTP) ports are dynamically assigned from the entire range of UDP ports.
Direction
  • Outbound

IVR

Protocols and Ports
  • HTTPS Port 443 and HTTP Port 80 - Optional for this product and are required only if the scripts make requests back to tenant resources and the protocols used.
  • FTP Port 21 and SFTP Port 22 - Optional for this product and are required only if the scripts make requests back to tenant resources and the protocols used.
Direction
  • Inbound

MAX

Protocols and Ports
  • HTTPS Port 443
Direction
  • Outbound

MY ZONE

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
  • Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
  • Outbound

PARTNERHUB

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP. 
Direction
  • Outbound

SCREENAGENT

Protocols and Ports
  • HTTPS Port 443
  • UDP Port 443
  • This port is required for WebRTC for NAT traversal and must be open for outbound traffic according to your region (US, EU, AU).
Direction
  • Outbound

STUDIO

Protocols and Ports
  • HTTPS Port 443
Direction
  • Outbound

SUPERVISOR

Protocols and Ports
  • HTTPS Port 443
  • UDP Port 443 - Required for Web
  • RTC NAT traversal.Optional: HTTP Port 80 - Required only if you want to support using HTTP.
Direction
  • Outbound

SUPPORT

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP.
Direction
  • Outbound

WORKFORCE INTELLIGENCE

Protocols and Ports
  • HTTPS Port 443
  • Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
  • Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
  • Outbound

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