Some applications will redirect to HTTPS, others do not and require HTTP.
Direction
Outbound
EMAIL
Protocols and Ports
SMTP Port 25
Direction
Inbound/Outbound
FEEDBACK MANAGEMENT
Protocols and Ports
HTTPS Port 443
Direction
Outbound
IEX WFM INTEGRATED RCP
Protocols and Ports
HTTP Port 80
JMS Ports 10093-13003
Direction
Outbound
IEX WFM INTEGRATED WEB
Protocols and Ports
HTTPS Port 443
HTTP Port 80 - Optional and required only if you want to support using HTTP. Requests will not redirect to HTTPS.
JMS Ports 10093-13003
Direction
Outbound
INTEGRATED SOFTPHONE (WEBRTC)
Protocols and Ports
HTTPS Port 443
UDP Ports 1024-65535
Direction
Outbound
INTERACTION ANALYTICS
Protocols and Ports
HTTPS Port 443
Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
Outbound
INTERACTIONS
Protocols and Ports
HTTPS Port 443
Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
Outbound
IP VOICE
Protocols and Ports
HTTPS Port 443
SIP Ports 5060,5061
IP Voice Hardphone and Softphone must be permitted to SIP register destination ports 5060 and 5061 to the NICE inContact SBC. This traffic is initiated from a local customer network and sent to NICE inContact.
UDP Port 123 - Used for clock synchronization, NTP (Hardphone only)
RTP, SRTP Ports 1024-65535
Audio (SRTP, RTP) ports are dynamically assigned from the entire range of UDP ports.
Direction
Outbound
IVR
Protocols and Ports
HTTPS Port 443 and HTTP Port 80 - Optional for this product and are required only if the scripts make requests back to tenant resources and the protocols used.
FTP Port 21 and SFTP Port 22 - Optional for this product and are required only if the scripts make requests back to tenant resources and the protocols used.
Direction
Inbound
MAX
Protocols and Ports
HTTPS Port 443
Direction
Outbound
MY ZONE
Protocols and Ports
HTTPS Port 443
Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
Optional: FTP Port 21 - Required only if you are using FTP to access stored files.
Direction
Outbound
PARTNERHUB
Protocols and Ports
HTTPS Port 443
Optional: HTTP Port 80 - Required only if you want to support using HTTP.
Direction
Outbound
SCREENAGENT
Protocols and Ports
HTTPS Port 443
UDP Port 443
This port is required for WebRTC for NAT traversal and must be open for outbound traffic according to your region (US, EU, AU).
Direction
Outbound
STUDIO
Protocols and Ports
HTTPS Port 443
Direction
Outbound
SUPERVISOR
Protocols and Ports
HTTPS Port 443
UDP Port 443 - Required for Web
RTC NAT traversal.Optional: HTTP Port 80 - Required only if you want to support using HTTP.
Direction
Outbound
SUPPORT
Protocols and Ports
HTTPS Port 443
Optional: HTTP Port 80 - Required only if you want to support using HTTP.
Direction
Outbound
WORKFORCE INTELLIGENCE
Protocols and Ports
HTTPS Port 443
Optional: HTTP Port 80 - Required only if you want to support using HTTP. All requests will immediately redirect to HTTPS.
Optional: FTP Port 21 - Required only if you are using FTP to access stored files.