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Release Notes > RingSense > Q4 2024

Release Notes

RingSense | Q4 2024

Stay up to date with the latest features, improvements, and bug fixes for RingSense.

Q4 2024

December 2024

Introduced the following feature:

  • Automated Scorecards - Summary: View concise explanations for why the AI answered Yes or No on scorecard questions, enabling faster review without call playback
Automated Scorecards - Summary
  • Multi-manager Support
    • Allow users to have more than one manager that can review calls, provide feedback, fill out scorecards, etc.
    • Show author of who performed a certain task
    • Fix the number roll ups under Coaching → Team performance grid
  • Call Type Prediction Feedback: Users can now override AI-predicted call types directly in Call Details, enabling manual correction when needed.
Call Type Prediction Feedback
  • Custom Call Type Definition: Admins can now request to define custom call types for their organization, moving beyond the standard call type library to match their unique business needs.
Custom Call Type Definition
  • Support for calls in German: Calls in German are now fully processed with transcriptions and insights displayed in German, enabling native language analysis.
Support for calls in German
  • Integrations Setup Usability Improvements: Improved UI and user experience for admins to configure and setup integrations in RingSense.
Integrations Setup Usability Improvements
  • EU Data Residency: New RingSense environment deployed in Germany, enabling regional data processing and storage.
  • Integrations: 
    • PC Recruiter: Customers now have ability to push RS insight to PC Recruiter, and integrate with PC Recruiter to pull CRM information into RingSense

October 2024

Introduced the following feature:

  • Revamped Filters and Saved Views UI: We've revamped our Filters and Saved Views features to make searching for calls that deserve your attention easier than ever:
    • Improved UI: A more intuitive and user-friendly interface for both features
    • New Pinning Feature: Keep your most important views front and center
    • A new ReviewedBy filter

See KB here.

Revamped Filters and Saved Views UI
  • Data Retention Policy: This new UI in Admin Settings gives you greater control over data management, helping you align with your organization's policies and compliance requirements. Administrators can now set preferred retention periods for:
    • Call recordings
    • Transcripts
    • Conversational intelligence data

See KB here.

Data Retention Policy
  • Integrations: 
    • Zapier Integration: Leverage the power of RingSense data across your entire tech stack. Whether using our API directly or through Zapier, easily integrate conversational insights into your existing tools and processes. Access new trigger here
  • Access RingSense data through the new trigger in the RingCentral Zapier app.
  • Seamlessly connect with hundreds of apps through Zapier integration
  • Automate workflows and sync data without coding
Zapier Integration
  • Dynamics 2-ways Sync: The integration with Microsoft Dynamics is expanded: RingSense can write its data into the CRM.Write CRM integration from RingSense to Zendesk Sales, learn more about integrations in RingSense here.
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