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Release Notes > RingSense

Release Notes

RingSense

Stay up to date with the latest features, improvements, and bug fixes for RingSense.

Q4 2024

October 2024

Introduced the following feature:

Revamped Filters and Saved Views UI: We've revamped our Filters and Saved Views features to make searching for calls that deserve your attention easier than ever:
- Improved UI: A more intuitive and user-friendly interface for both features
- New Pinning Feature: Keep your most important views front and center
- A new ReviewedBy filter

See KB here.

Data Retention Policy: This new UI in Admin Settings gives you greater control over data management, helping you align with your organization's policies and compliance requirements. Administrators can now set preferred retention periods for:
- Call recordings
- Transcripts
- Conversational intelligence data

See KB here.

Integrations:
- Zapier Integration: Leverage the power of RingSense data across your entire tech stack. Whether using our API directly or through Zapier, easily integrate conversational insights into your existing tools and processes. Access new trigger here

Access RingSense data through the new trigger in the RingCentral Zapier app.
Seamlessly connect with hundreds of apps through Zapier integration
Automate workflows and sync data without coding

Dynamics 2-ways Sync: The integration with Microsoft Dynamics is expanded: RingSense can write its data into the CRM.Write CRM integration from RingSense to Zendesk Sales, learn more about integrations in RingSense here.