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FAQs

User guide for upgrading your RingCentral experience

Upgrading to the RingCentral app

Upgrading RingCentral Meetings to RingCentral Video

Upgrading RCM Rooms to RCV Rooms

Upgrading RingCentral Meetings to RingCentral Video

If your account is currently using RingCentral Meetings, we will be upgrading your account to RingCentral Video.

Complete the required steps so that you don’t lose scheduled video meetings in this transition.

Before continuing to the next step, please make sure you have admin rights on your computer. If you do not have admin rights, please work with your IT team to complete the steps below.

Before transferring to RingCentral Video

Download cloud meeting recordings

The RingCentral app is replacing the standalone RingCentral Meetings app. To ensure you save your previously recorded meetings you’d like to keep, log in to your RingCentral online account and download the desired recordings.

After you upgrade to RingCentral Video

Move your scheduled recurring meetings to RingCentral Video

To ensure you don’t lose important meetings, you will need to update any recurring meetings with the new RingCentral Video dial-in phone numbers and meeting IDs. Learn more.

Switch your video service in the RingCentral app

You will need to switch your video service from RingCentral Meetings to RingCentral Video in the RingCentral app. Learn more.

Getting started with RingCentral Video

Visit these resources to get the most out of RingCentral Video:

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