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Configurazione della modalità di gestione delle chiamate aziendali in un IVR a livello singolo
Ultimo aggiornamento 3 maggio 2022
Un amministratore di account con autorizzazioni di risponditore automatico può gestire la modalità di gestione delle chiamate che raggiungono il numero di telefono aziendale con un IVR a livello singolo. È possibile configurare le impostazioni IVR dell'azienda in Admin Portal o nell'app RingCentral.
Per configurare la modalità di gestione delle chiamate utilizzando un IVR multilivello, visitare Configurazione di un IVR multilivello.
Funzionalità di gestione chiamate per un IVR a livello singolo
Con un IVR a livello singolo, è possibile inviare le chiamate che raggiungono il numero di telefono aziendale a:
- Un messaggio di benvenuto aziendale che consente ai chiamanti di comporre un interno o di raggiungere un operatore aziendale
- Un annuncio che disconnetterà la chiamata una volta riprodotto
- Uno o più utenti nell'azienda, ignorando eventuali messaggi di benvenuto
- Una casella di segreteria telefonica
È anche possibile impostare regole avanzate in grado di gestire le chiamate in modo diverso per le opzioni specifiche di
- Orari della giornata (ad es. durante la pausa pranzo)
- Giorni dell'anno (ad es. festivi)
- ID chiamante (ad es. per determinate persone, come fornitori, clienti o investitori)
Dove configurare la gestione chiamate aziendali? Se si fa parte di un'azienda, è possibile accedere alle impostazioni di gestione chiamate aziendali da Admin Portal.
Desktop e web
Mobile
Admin Portal
- Open the RingCentral app on your desktop or web browser. Sign in as an admin.
- Click Company settings > Phone from the left menu.
- Next to Company call handling, click Edit.
- By default, the call handling rules will apply 24/7. If you want to create different rules for Business hours and Closed hours, update your company’s business hours.
- Under Send call, select where to send incoming calls:
- To company greeting: Send calls to a pre-recorded company greeting that can provide callers the option to connect to a specific extension or company operator.
- To specific team member/extension: Send calls to one specified user in your company.
- To multiple team members/extension: Send calls to multiple users in your company. You can choose to send calls to the users simultaneously, in a fixed order, or based on which user’s been idle the longest.
- To voicemail: Send calls directly to a specific voicemail box.
- To announcement: Send calls to a pre-recorded announcement that will disconnect the call upon completing the announcement.
- Configure the remaining settings that appear under the Call routing section. These settings will vary depending on which option you choose under Send call.
- Click Save.
Note: If you set up a Business hours schedule, be sure to set your call handling rules for Closed hours too.
- Open the RingCentral mobile app. Sign in as an admin.
- Tap More > Admin in the bottom menu.
- Tap Phone system.
- Go to Auto-Receptionist > Greeting & Company Calls.
- By default, the call handling rules will apply 24/7. If you want to create different rules for Company Hours and After Hours, update your company’s business hours.
- Choose how to handle incoming calls:
- Play company greeting: Play a default or custom greeting to all callers. After the greeting is played, callers can dial the extension they’re trying to reach. Learn how
- Bypass greeting to go to extension: Automatically send callers to an extension. Tap Extension to choose your extension.
- Tap Save in the top right corner.
Note: If you set up a Company Hours schedule, be sure to set your call handling rules for After Hours too.
- Go to the Admin Portal and sign in as an admin.
- Click Phone System in the top menu.
- Select Auto-Receptionist > General Settings from the left panel.
- Expand IVR Settings.
- By default, the call handling rules will apply 24/7. If you’d like to create different rules for Business Hours and After Hours, update your company’s business hours.
- Choose how you want to handle incoming calls:
- Company Greeting: Plays a default or custom greeting to all callers. After the greeting is played, callers can dial the extension they’re trying to reach or press 0 to reach your company operator. Learn how
- User Extension: Sends calls to a user extension.
- Call Queue Group: Sends calls to a call queue. The call queue group settings will determine how callers connect to an agent.
- Shared Line: Sends calls to a shared line. The shared lines group settings will determine who takes the incoming call.
- Voicemail: Sends calls to voicemail.
- Announcement: Sends calls to a recorded voice message. Once the message is done playing, the call will disconnect.
- Configure the settings that appear to the right of the incoming call options. These settings will vary depending on which option you chose in step 6.
- If you choose to send callers to a user extension or user group, scroll to Zero Dialing and choose what to do when a caller presses “0”:
- Connect to Company Greeting: (Default) Connects the caller to your company greeting.
- Do nothing: The caller continues with the call with no change.
- Connect to Extension: Sends the caller to either your company operator or a specific extension.
- Click Save.
Note: If you set up a Business Hours schedule, be sure to set your call handling rules for After Hours too.
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