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Configurazione della modalità di gestione delle chiamate aziendali in un IVR a livello singolo

Ultimo aggiornamento 3 maggio 2022
Un amministratore di account con autorizzazioni di risponditore automatico può gestire la modalità di gestione delle chiamate che raggiungono il numero di telefono aziendale con un IVR a livello singolo. È possibile configurare le impostazioni IVR dell'azienda in Admin Portal o nell'app RingCentral. 
 
Per configurare la modalità di gestione delle chiamate utilizzando un IVR multilivello, visitare Configurazione di un IVR multilivello.

Funzionalità di gestione chiamate per un IVR a livello singolo

Con un IVR a livello singolo, è possibile inviare le chiamate che raggiungono il numero di telefono aziendale a:
  • Un messaggio di benvenuto aziendale che consente ai chiamanti di comporre un interno o di raggiungere un operatore aziendale
  • Un annuncio che disconnetterà la chiamata una volta riprodotto
  • Uno o più utenti nell'azienda, ignorando eventuali messaggi di benvenuto 
  • Una casella di segreteria telefonica
È anche possibile impostare regole avanzate in grado di gestire le chiamate in modo diverso per le opzioni specifiche di
  • Orari della giornata (ad es. durante la pausa pranzo)
  • Giorni dell'anno (ad es. festivi)
  • ID chiamante (ad es. per determinate persone, come fornitori, clienti o investitori)
Dove configurare la gestione chiamate aziendali? Se si fa parte di un'azienda, è possibile accedere alle impostazioni di gestione chiamate aziendali da Admin Portal.
Desktop e web
Mobile
Admin Portal
  1. Open the RingCentral app on your desktop or web browser. Sign in as an admin.
  2. Click Company settings > Phone from the left menu. 
  3. Next to Company call handling, click Edit
Edit company call handling
  1. By default, the call handling rules will apply 24/7. If you want to create different rules for Business hours and Closed hours, update your company’s business hours
  2. Under Send call, select where to send incoming calls:
    • To company greeting: Send calls to a pre-recorded company greeting that can provide callers the option to connect to a specific extension or company operator. 
    • To specific team member/extension: Send calls to one specified user in your company. 
    • To multiple team members/extension: Send calls to multiple users in your company. You can choose to send calls to the users simultaneously, in a fixed order, or based on which user’s been idle the longest. 
    • To voicemail: Send calls directly to a specific voicemail box.
    • To announcement: Send calls to a pre-recorded announcement that will disconnect the call upon completing the announcement. 
Edit company greeting
  1. Configure the remaining settings that appear under the Call routing section. These settings will vary depending on which option you choose under Send call
  2. Click Save.
Note: If you set up a Business hours schedule, be sure to set your call handling rules for Closed hours too.
  1. Open the RingCentral mobile app. Sign in as an admin.
  2. Tap More > Admin in the bottom menu.
Tap More > Admin
  1. Tap Phone system
Tap Phone system
  1. Go to Auto-Receptionist > Greeting & Company Calls.
Go to Greetings and company calls
  1. By default, the call handling rules will apply 24/7. If you want to create different rules for Company Hours and After Hours, update your company’s business hours
  2. Choose how to handle incoming calls:
    • Play company greeting: Play a default or custom greeting to all callers. After the greeting is played, callers can dial the extension they’re trying to reach. Learn how
    • Bypass greeting to go to extension: Automatically send callers to an extension. Tap Extension to choose your extension. 
Choose how to handle incoming calls
  1. Tap Save in the top right corner. 
Note: If you set up a Company Hours schedule, be sure to set your call handling rules for After Hours too.
  1. Go to the Admin Portal and sign in as an admin. 
  2. Click Phone System in the top menu.
  3. Select Auto-Receptionist > General Settings from the left panel. 
  4. Expand IVR Settings
Update IVR settings
  1. By default, the call handling rules will apply 24/7. If you’d like to create different rules for Business Hours and After Hours, update your company’s business hours
  2. Choose how you want to handle incoming calls:
    • Company Greeting: Plays a default or custom greeting to all callers. After the greeting is played, callers can dial the extension they’re trying to reach or press 0 to reach your company operator. Learn how
    • User Extension: Sends calls to a user extension. 
    • Call Queue Group: Sends calls to a call queue. The call queue group settings will determine how callers connect to an agent. 
    • Shared Line: Sends calls to a shared line. The shared lines group settings will determine who takes the incoming call. 
    • Voicemail: Sends calls to voicemail.
    • Announcement: Sends calls to a recorded voice message. Once the message is done playing, the call will disconnect.  
Choose how you want to handle incoming calls
  1. Configure the settings that appear to the right of the incoming call options. These settings will vary depending on which option you chose in step 6. 
  2. If you choose to send callers to a user extension or user group, scroll to Zero Dialing and choose what to do when a caller presses “0”:
    • Connect to Company Greeting: (Default) Connects the caller to your company greeting.
    • Do nothing: The caller continues with the call with no change. 
    • Connect to Extension: Sends the caller to either your company operator or a specific extension. 
  3. Click Save
Click Save
Note: If you set up a Business Hours schedule, be sure to set your call handling rules for After Hours too.
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