Stay up to date with the latest features, improvements, and bug fixes for RingCentral MVP Analytics.
VERSION 20.3.20
Release Date: 2/1/2020
What's New
Adoption & usage enhancements
The report offers usage data in a searchable, user-level table. Admins can now also download the report to help with any adoption programs they might be running.
Live Reports enhancements
A ringing status has been added to Queue Monitor and Agents Count widgets under Live Reports. This offers queue supervisors added granularity on each step of a call in a queue.