Adoption & Usage: Intro to the Phone dashboard
| RingEX

Last updated on September 01, 2021

Table of contents

The Phone dashboard helps you explore the specifics of usage patterns for RingCentral telephony products. On this page, you can also see usage behaviors at the department or site level to understand how different organizational units are using the product.

Phone dashboard components

Adoption & Usage is identified in the top left corner. Along the top navigation bar are the tabs available for Adoption and Usage reporting. Select the Phone tab to see metrics for Phone usage.
Phone dashboard tab location.


The Key Performance Indicators (KPIs) section of the dashboard provides key statistics about the usage of RingCentral’s phone products. These include the total number of calls, and how many of those calls are outbound or inbound calls, or external or internal calls.
To learn more, see KPIs on the Phone dashboard.
KPIs on the Phone dashboard.


Interactive widgets let you view Adoption & Usage data for RingCentral Phone. Hover over any segment for more detailed information.
  • Active Users: Number of users who are actively using RingCentral Phone across your company.
  • Usage Frequency: Groups all unique active users into five frequency buckets. Can be filtered by department.
  • Active User Trend: The number of active users that engage with the product over specified periods.
  • Top Endpoints: Lists the endpoints used by users of RingCentral Phone.
  • User Table: Lists the users with the permission to use RingCentral Phone.
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