Desktop & web

Why is the audio not passed to TV when Poly X30 or
Poly X50 is set to device mode in RingCentral Rooms?

Last updated on November 24, 2021

Table of contents

Issue

When a third-party device (i.e., DVD player) is connected to the Poly X30 or X50, HDMI audio is not passed to the TV even with the Poly devices set to Device Mode.

Affected environments

  • RingCentral Rooms for Poly
  • Poly X30
  • Poly X50

Cause

This is currently not supported. Device Mode is designed to utilize USB for connectivity to the audio devices.
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