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Why does auto-framing turn off unexpectedly in
RingCentral Rooms for Poly?

Last updated on November 24, 2021

Table of contents

Issue

Auto-framing in the camera control section changes to OFF unexpectedly.

Affected environments

  • RingCentral Rooms for Poly
  • Poly X30
  • Poly X50

Resolution

Update your Poly X30 and X5 to the Poly-OS 3.4.0-292042 or 3.5 release.
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