Are you using the latest version of RingCentral? 
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes

RingCentral AI Receptionist | May 2025

Stay up to date with the latest features, improvements, and bug fixes for RingCentral AI Receptionist.
Release date: May 6, 2025

What's New

  • Performance improvements: The latency during conversations with the AI Receptionist has been reduced for a more natural interaction. 
  • AIR availability in Canada: AIR is now in controlled availability for RingCentral Canada customers. Visit ringcentral.com/air for plans and pricing. 
  • Add websites as a knowledge base source: You can now add website URLs to build an AI Receptionist's knowledge base. AIR will pull content from those web pages to help answer customer questions.
  • Transfer by context supports external numbers: It’s now possible to route calls to external phone numbers when using the Transfer by context feature. 
  • Simplified setup process: The AIR interface has been updated to make it easier and more intuitive to set up an AI receptionist, customize skills, and manage SMS settings. 
  • Transfer details added to call transcripts: Call transcripts now show the extension or phone number the call was transferred to.

Bug Fixes

  • Resolved an issue where SMS messages that included numbers were incorrectly converted to text.
Archive