Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages. Click here if you only need to receive SMS messages.
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Release Notes > RingCentral AI Receptionist
Release Notes

RingCentral AI Receptionist

Stay up to date with the latest features, improvements, and bug fixes for RingCentral AI Receptionist.
Release date: June 30, 2025

What's New

New product release with the following key features:
  • AI Receptionist general availability: AIR is now available to all users in the US and Canada. Existing customers can purchase AIR licenses in 100 minute bundles directly from their Billing Portal.
  • Spanish language support: You can now set your AI Receptionist to use Spanish as the primary or secondary language. 
  • Track AIR analytics: The new Analytics tab displays key metrics, including call resolution rates, knowledge base usage, and direct transfers. Data can be filtered by date range or individual receptionist. 
  • Conversational insights: Use the conversational insights feature to identify your customers’ most common or unresolved questions. Update AIR’s responses to improve the caller experience and improve resolution rates.
  • Onboarding assistance: Schedule a call directly from the AIR interface for help setting up your AI Receptionist, or use the listed number for immediate assistance.
  • Updated AIR Studio: The interface now includes a card layout with quick call trends, and visual cues to help identify unassigned AIRs and assist with testing.
  • Send text messages: Extensions assigned to an AI Receptionist can now be used to send SMS messages.
  • Analytics Portal dashboard: An AIR dashboard is now available in the Analytics Portal for tracking AI Receptionist performance. Business Analytics Pro users can customize the dashboard with additional widgets.
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