Administrators now have more flexibility when configuring call queue settings to give agents more context on incoming calls. Options include the ability to assign names to each direct number associated with a call queue and customize which information is displayed across hard phones and softphones.
Additional data points about network type, CPU, and RAM for calls made from the RingCentral mobile app will now be available within the Analytics Portal.
Reorganized tools menu
The tools menu within our Admin Portal has been reorganized to be more intuitive and make it easier for both admins and users to find what they’re looking for.