Multi-site customers can now define different ‘operators’ per site so callers who press zero while listening to the auto-attendant can be routed to a site-specific operator.
Admins can now provision toll-free and local conferencing numbers in a total of 119 countries directly from the Admin Portal. Additional charges apply.
Music on hold can now be customized for shared lines.
admin portal/my extension
Release Date: November 2018
What's New
Enhanced Analytics Portal
A new Analytics Portal consolidates existing reporting tools into one easy-to-use experience with faster performance, over 30 new metrics, and data visualizations. Key reports include device status, call performance, quality of service, and more.
Enforced Single Sign-On option
IT admins will have the option to enforce SSO as the only way users can authenticate while using all RingCentral services.
TLS v1.0 and v1.1 Deprecation
Browsers and devices attempting to connect to RingCentral servers using a TLS v1.0 or TLS v1.1 connection will now be rejected to protect customer privacy and align with industry standards. Available for all RingCentral users, including MVP, Pro, and Fax.
Audit Trail
Enhanced to track RingCentral app admin settings changes including adding or removing of administrators, company settings, data retention policy, and compliance export permissions.
Admin Account UI refresh
Ongoing effort to give you a more consistent user experience. Available for all RingCentral users, including MVP, Pro, and Fax.
Call Log – Now easier to search, select date, call direction, call type filters, and delivery settings – in both simplified and detailed view.
Number Porting – Enhanced interface and added flexibility to modify existing numbers.
Payment method – improved layout for readability.
Cost Center Management – Improved interface for better user experience viewing choices and context.
Bug Fixes
Fixed errors that occurred when saving and applying User Templates that were created in earlier releases.
Update for Yealink T42S and T46S phones to fix critical bugs and provide support for shared lines. Impacted customers will receive additional maintenance window pre-notification.