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Stay up to date with the latest features, improvements, and bug fixes for RingCX for ServiceNow.
Version 25.3.20
Release date: August 2025
Agents can now click to initiate SMS conversations directly from any phone number field within a contact or lead record. This feature streamlines outreach, improves agent efficiency, and intelligently adapts to the native UI for a seamless experience.
Version 25.2.30
Release date: June 2025
RingCX for ServiceNow supports the latest Yokohama release.
Version 25.2.10
Release date: April 2025
Includes agent state sync with ServiceNow digital channels.
Supports Service Operations Workspace, enabling seamless agent workflows for IT service management and operations teams. ServiceNow for Operations Workspace supports workflow customization, contextual actions, and localization.
Attempts to match incoming calls based on an incident number provided by the caller in an IVR.
Automatically logs customer-entered information from your IVR directly into ServiceNow Incident records.
RingCX CRM integrations now include a Need help button that directs users to the RingCX support site.
Version 25.1.20
Release date: February 2025
Agents can now search the corporate directory by name or number to find and call contacts.
Dialers now accept alphanumeric input for contact searches.