Click Download to save data from the current dashboard in a Microsoft Excel spreadsheet named with the type of report and the time period for the report data. Each report contains tabs for general metrics, KPIs and User Table metrics. General metrics identify when a report was downloaded and by whom, and the KPI tab contains key statistics about the usage of RingCentral Message, RingCentral Video, or RingCentral Phone.
The User Table tab contains the message metrics for all users. Each row in the spreadsheet represents the metrics for a client application from which a user sent messages. When a user has used multiple client applications, there will be a separate row for each endpoint used.
For example, these reports contain metrics for messages, video, and phone for the week May 8, to May 14, 2021: